review-bg-image

Reviews from Guests

4.0/5

tripadvisor

324

Reviews

from real guests

stefanocS3738UB

5

/

5

Beautiful facility, very clean and well-kept, courteous and efficient staff. The quality/price ratio is very reasonable.

mandycastlec

5

/

5

We stayed in a studio apt above reception. Basic but still everything you expect from your accommodation. Perfectly clean and comfortable. Reception staff welcoming and helpful throughout our stay. Restaurant and bar area really good. All staff excellent

cheyennemarley

4

/

5

This is my second time in Fuerteventura! 🌸 The reception staff Cassandra checked us in, she was very accommodating, kind, friendly. She also saw that I have my service dog with me and I wouldn't have to pay pet fee. On the 18 of December when I was passing by the reception, I talked with Carla and she informed me that I have to pay pet charges. After a bit of dispute again I have to informe the staff about the issue and that I had wrote an email prior to this to ensure that I will bring my service dog. The room I had was with a terrace and not balcony. The bed was so uncomfortable and not good madras that made my back hurt of pain. The cleaning was good and the housekeeping lady Laurdes was very friendly to me and my family and I really appreciate her service.  However, the room was noisy and could hear the neighbors from early morning to late night.  It was a strict policy note at the door that the hotel is not entitled for your lost belongings and this could be prevented by install peephole so make sure the guest would feel safe. I really liked it is a non smoking hotel, but as you open the terrace door it was other guests smoking and I couldn't open my terrace to get some fresh air because of the heavy smell due to smoking and that is not good for an asthma allergies which includes myself. The staff was accommodating during my stay, Cassandra, Carla, Jiri, Lourdes. I would definitely recommend this hotel to my friends and family, especially Jiri in the reception. ¡Hasta luego!