Alhambra

We stayed the weekend of July 4 to 5, 2026, and, honestly, the experience was very disappointing. To start, on Saturday they gave us the room an hour late compared to the time indicated in the reservation. However, on Sunday, even before the checkout time, they were already knocking on the door to rush us to leave the room. A quite contradictory detail. Before going down to dinner on Saturday, we tried to shower and found that the cold water barely had any pressure, to the point that it was impossible to wash our faces normally. There was only pressure in the hot water. We tried to call the front desk from the room phone, but it didn't work either. When we finally managed to contact them, they told us it was a general breakdown and there was no water, but that we should go down to dinner anyway because the restaurant's hours were not going to be extended even though the guests couldn't shower on time. An unprofessional response that was not at all customer-oriented. Furthermore, we were a group of 17 people and there were more problems in other rooms: in several, the air conditioning didn't work, so they were quite hot, and in ours, the mini-fridge didn't cool. We also had full board booked, but drinks were not included. The worst part was that there was only one waiter to serve the entire restaurant. The service was extremely slow: they brought us our drinks when we were already having dessert and, to top it off, they were warm. Another very disappointing aspect was that there was no entertainment of any kind throughout the entire weekend. When we asked about it, they told us that the person in charge was on sick leave. We understand that unforeseen events can arise, but a hotel should not leave its guests without any activities because it depends on a single person, especially on a weekend. After explaining all these problems at the front desk, we did not receive any solution or compensation, so we ended up requesting and filling out official complaint forms. As positive aspects, I would say that the buffet food is not bad and that the rooms seem renovated, although the bathroom is very small. Unfortunately, the treatment from the staff did not help either (especially the woman at the entrance of the buffet, who was rude). In general, they were unfriendly and unhelpful, conveying the feeling that customer complaints bothered them more than they concerned them. In short, a hotel with too many failures in organization, maintenance, and customer service. Certainly, we would not return nor would we recommend it.

Noise, pool for half of the guests without a lifeguard, if something happens at midnight they don't even know where to get a set of sheets to change, two days without cleaning the room. The food was very average, there are some very nice and friendly staff but be careful with one who is at the entrance of the buffet, she thinks she is a sergeant and the customers are her soldiers...

When walking past the guy outside convinced us it was good food ..... well it certainly was not. The steak was over cooked so was the chicken. Belly pork was just OK as was the pasta nothing special just pasta with very little sauce. The entertainment was unfortunately for the home crowd, nothing bad to say about that, as expected, it just wasn't very welcoming for English people. No english spoken to encourage to join in. Waiters were not very friendly just too busy. Glad we were not staying there & only went for meal. Certainly wouldn't recommend if your British.