Del Teatre

We stayed at the Hotel del Teatre and, although the setting and concept of the hotel are very attractive — a charming establishment in a historic building and in a quiet village — the overall experience did not live up to what you pay. Breakfast was one of the loosest points. We had to ask several times to be served for both hot dishes and coffees, with long waits and an unagile service. In addition, we found the portions fairly fair and, after several days, it becomes repetitive: little variety and practically always the same. The pool area, although it was not bathing season, conveyed a certain leavenness and does not accompany the image of care expected in this type of hotel. In general, there are several improveable details, starting with the welcome and the feeling of customer service. On a distinctly positive note, the restaurant service stands out above the rest: the waiters are very attentive, professional and the treatment is close and caring, which improves the experience during meals. As for the gastronomic offer, there are well-executed dishes and a good cooking base is perceived, but the menu is somewhat limited. Although they introduce small variations, it ends up being repetitive, and the prices are high for what is finally offered. In short, a charming hotel and a remarkable restaurant service, but overall it does not quite justify the price paid.

We loved the experience. A discovery we'll repeat as soon as we can. Both the hotel and the staff a 10. The best dining option. Quality and affection in everything.

He doesn't deserve to be so well regarded. We've been customers for a few years. The last 4 summers we have done holidays there. We go several times a year. Since autumn it has gone from bad to worse. Canvios in a strange way in the Management of the Hotel, which is no longer in the hands of Salvador Cassasseca and who takes care and care of the details of the Hotel and the clients. Curiously they keep it on the web as a team. 1st.misleading advertising, why? 2a. The person who collaborates directly with him in administration, acts as his functions. Nothing to do with it. Always with a bitter face, stressed, unpleasant in the treatment and in the respect you must have towards the customers. NOTHING EMPATHETIC. 3a. The neglected facilities: our usual room a window, and lamp makes about a year broken and unfixed. . You cannot enter the room at the time, because they do not know how to respect their regulations to leave the previous clients at 11:30 am, not enter until after 15h. . This August, the crown jewel, the pool has been almost 3 days dirty waters, dead insects, it looked like a colony pool and not that of a hotel of its supposed category. When Monica Colomer the manager said it, she went so far as to tell us that it wasn’t so much and that her house was the same. They finally fixed up three days later. THEY DON'T MONITOR WATER, IT USED TO BE DAILY. . Breakfast nothing to see, every day the same and without variety, sometimes dry ham, rancid, yellow fat. Less quantity. The staff doesn't have that nice old-fashioned treatment. THEY JUSTIFY EVERYTHING BY HOW EXPENSIVE IT ALL IS. PRICES WENT UP. NOW ALL FOR THE PASTA, BUT THEY'VE LOST QUALITY, CATEGORY, LEVEL. THEY NO LONGER RADIATE JOY, ALL STRESS AND LONG FACES. UNA PENA. NOW THERE ARE FEWER PEOPLE, CUSTOMERS FROM OTHER YEARS DON'T GO, WE DIDN'T MATCH. FOR SOMETHING. A BIG DISAPPOINTMENT. WHO SAW YOU AND WHO SEES YOU.