We booked this hotel because it advertised air conditioning and television. The room did not have a television and the air conditioning did not cool, which is especially serious in the middle of July. We had to go down to the front desk several times to ask for a solution. The staff was polite in their treatment, but the problem was not resolved. Finally, they offered us a 30% refund on our stay, took our card details to process it later because we had to catch a flight, and to this day, we still have not received the refund or a response from the hotel. Even Booking has indicated that they cannot contact the establishment. Our experience has been very disappointing. We request that you contact us as soon as possible to confirm the processing of the agreed-upon refund. In the event that we do not receive a response within 5 business days, we will be forced to continue with the claim already initiated through Booking and to file the corresponding complaint with the competent consumer protection agencies.
