San Eloy

We stayed at the hotel at the end of June, ignore what the reviews say as we had a lovely time! Our room was lovely, we were on the top level which wasn’t a problem as there was a lift, my little girl was 11 months old so we definitely needed a lift for the buggy. Our room was lovely, spacious, clean and bright. A/C only in the main area but it was absolutely fine and kept us cool enough to sleep. Slight smell in the bathroom but we just kept the door closed which again was not a worry. We went half board as that worked for us. Food was okay, not amazing but always found something to eat. One of my daughters has a lot of food allergies and even though we bought her food with us, we didn’t need to as we always found something for her to eat as allergens are listed at meal times which is amazing!!! Entertainment team ate fantastic! Always happy and helpful, my 4 year old absolutely loved joining in! It was hard for her as most children were Spanish but the team always made her feel welcome especially Lourdes! Honestly what a lovely lady she went above and beyond for my daughter and made her so happy and felt very special as whenever we saw her she would always say my daughters name and say hello and chat to her. Alejandro is great too, he is such a good entertainer and is very good at what he does. I messaged him since being home as my daughter wanted to do the dances again and he’s sent a few videos so that she can, absolutely amazing and so kind! The only thing that we would change is a bit more English to be spoken as some of the acts like the magician and ‘Rumi’ we kind of had to guess what was going on as it was all in Spanish but they catered more for Spanish as most of the holiday makers were Spanish. Some of the Spanish holiday makers were quite rude towards us and not very nice to our girls BUT this has nothing to do with the hotel as all of the staff were lovely! Overall, if you’re expecting a 5 star holiday then go somewhere else because you’re not going to get it- a holiday is what you make it and we had an amazing time!

They never told us at any time that they weren't cleaning your room. When we went to complain at the front desk, they told us it was every 2 days, which they never informed us about. But they were very quick to say that parking was 15 euros per day in an open lot. The food is very limited, there isn't much variety but it's good for now. To order the snack from the all-inclusive, it's another matter; we took 30 minutes for a hot dog. The freely accessible snacks are very basic; there are 4 items at most. The entertainment is good. The pool is suitable for children. The water is murky. The room is large and we got a new one. Then I called to request an accessible room and they gave me one on the first floor without an elevator. Which I said I needed.

We absolutely loved our stay at Medplaya Sant Eloi. We went as a couple with our 4 year old child, and when we booked we were specifically looking for somewhere to cater for children. The swimming pool was mostly shallow and she could stand for over half of it, then there was another smaller pool (unfortunately this seemed to be surrounded by wasps so we didn't really use it!) And 2 brilliant splash pools/areas for the kids too with slides etc. There was also a mini arcade, mini golf (small charge) and a play park area on site. The children's entertainment team went above and beyond every single day to ensure the children (and adults!) had a great time. Alejandro is spectacular and so good at what he does. My daughter loved all the ladies on the team too, but she specifically took to Alonso on our last night who was brilliant. The Medplaya friends song has been stuck in my head since we left 🤣 and the mini disco specifically was a highlight for our daughter. The food at the hotel was nice, something for everyone. Not a HUGE range but quite varied and tasty. The rooms were comfortable and spacious and had everything we needed including a kettle, fridge and mini freezer. The free bus that ran to Tossa de Mar was helpful, it only has 8 seats and ran every hour (other than a few hours in the middle of the day). The drivers were exceptional and would always make multiple trips as there was always more than 8 people waiting and they never left anyone behind, but sometimes you do have to wait about half an hour before you can get on (the front of the hotel where you wait is shaded so this was no problem at all). It's a 5 minute ride into Tossa de Mar. There are no shops closer which is something to bare in mind, but with the bus service it was no issue. There is also a lovely beach there. Overall we would gladly return, especially while our daughter is still a child as it was absolutely perfect for her.