Apartaments Els Llorers

Our experience at Apartaments Els Llorers was disappointing, mainly due to the management of our reservation and the supposed “upgrade” offered upon our arrival. We had specifically booked and paid for a Superior Sea View 2+2 apartment, choosing this category precisely for its sea views. However, upon arrival, we were assigned an apartment located on the ground floor, in front of the elevator and next to the public laundry machines, with a view of an empty lot and no sea view. At the front desk, it was explained to us that it was an “upgrade” because it had two bedrooms instead of one, although for us, one of the main features of the category we had booked was lost. Furthermore, before our arrival, we had requested a quiet room, since we were traveling with our two daughters, so the assigned location was not suitable for our request either. As soon as we entered, we communicated our dissatisfaction and requested a change, but we were told that there was no availability and that we had to wait until the next day. After numerous efforts with the platform through which we had made the reservation, we finally managed to be moved the next day to another building and receive the category we had actually booked, with sea views. As a professional in the hotel industry and a receptionist at a 5-star hotel, I perfectly understand that availability or assignment errors can occur. What disappointed us most was the way the situation was handled and the lack of an immediate solution. The first day of our vacation was practically lost, since our daughters were very excited to enjoy the pool and, due to this whole situation, we decided to leave the establishment for the entire afternoon and only returned at night to sleep. Management subsequently considered that no compensation was appropriate, arguing that the apartment offered was superior in space and number of rooms. We respect their criteria, but we do not agree: for us, a true upgrade should not imply losing a fundamental feature of the contracted category, especially when it has been expressly chosen and paid for. As a positive aspect, we highlight that the cleanliness of the apartment was very good. Ultimately, problems can occur at any hotel; the difference is in how they are managed. In our case, the initial management was clearly below our expectations.

This place is the definition of cheap and cheerful. Let's start with the good bits because there aren't many bad points- Very clean with very frequent room service and towels. They were like ninja that cleaned while we were out so we came back and all done. Lovely. Very spacious... You can swing a cat in the room (please don't) but our toddler loved the space to roam about a bit. Huge balcony with shade and beautiful green view. I loved the view so much. It was wonderful for the soul. Excellent quiet and not too cold climate control air conditioning vents. Magical and kept the room at the perfect temperature without making us cold, dry eyed or coughing. Fully equipped kitchenette and clean fridge. Responsive 24 hr reception with lovely, helpful staff. Especially the lady that served us. On the hour shuttle that is free but can get busy. Good enough breakfast that will fuel you for the day. Everything looked clean and there was always plenty for everyone. Fantastic for children, especially young ones with 2 splash pools with flumes and slides, buckets and soakers. Plus a regular pool. Plenty of comfortable sunbeds for all. Easy access to communal areas with cards that always work. Location set back from the main resort so much quieter, cleaner and greener. Free mini golf and 2 small play areas. Plenty of lovely shampoo and soap. Laundry service that is easy and quick to use for 4.50 but you need cash. Many lovely, thoughtful touches like a place to wait and call for assistance up the steep final hill. Someone obviously loves this business and cares about whether guests enjoy themselves... And have put a lot of thought and effort into making their holidays enjoyable and as easy as possible. Things that could be improved a bit but only if striving for perfection - Not enough highchairs at breakfast so we had to wait 20 mins to eat before another table had finished. Restaurant staff were a bit stand-offish. Not rude but detatched and slow. Restaurant food not the best but will fill a hole if you don't want to head to town. Breakfast is exactly the same every single day. Even just switching the muffins or danishes every few days woudl help. Overall though these things didn't detract from out enjoyment and were only minor niggles. Give the lady at the front desk a raise!!!

Clean apartment, very well received, the pools are great, the only downside is the restaurant. I wanted to eat there one evening but unfortunately they could not offer me anything gluten-free and I find that a real shame. So I watched the others eat their pizza 😐