Ac By Marriott Gran Canaria

We arrived at hotel as our flights had been cancelled so no idea where we would stay however on arrival very welcoming and very helpful locating us on a lower lever 8 as I don’t use lifts plus as breakfast is in restaurant At top of hotel the reception had it delivered to our room excellent customer service from what had been a very traumatic day . Well done to all the team

Fabulous staff, wonderful facilities!!!

I left a day early and sacrificed points because I did not like the area. It was a bit outdated but was only a couple days. Salvador at the front desk was very sweet. I let him know about the ice bucket and he helped me out the door. After I left I received a message from him to call. I did but he was not in and talked with someone. They said I left something in the safe - which I quickly panicked and remembered it was my American cash and car keys. I asked how to have those sent and he said email the description and they would respond. I received an email but it wasn't about my items - it was about the damage that happened to the table. I referred to the ice bucket that had the leak and pictures I took before. They said I would have to pay the $400. I asked about my items. I was there January 22-25. Their correspondence is delayed, they will not send me a picture of my items (someone probably spent the money), and claim the table was brand new. You can see in the pictures I took - the table was absolutely not brand new, there was wear on it and the ice bucket leak was their issue. Can someone please tell me 1) how is this my fault and expected to pay for 2) why would they not send me a picture of my items 3) why is it taking this long (getting close to a month) to resolve an issue. I have stayed at Marriott hotels for a long time and this is the worse experience. I have also emailed Marriott twice (no response except they started a case) and talked to someone on the phone. She was very nice but couldn't do much to help and basically agreed that they were keeping my things until they got their money. I am just so disgusted and trying to figure out how to resolve this but of course who cares. Plus I came back with a horrible bite on my leg. I felt it happen in bed and I still have a small circle on my leg. What a bad experience - never going back to Gran Canaria.