Hotel Valencia

Absolutely disappointing experience. The photographs that appear on Booking do not correspond at all to the reality of the rooms we found upon arrival. We were assigned a room on the first floor whose window did not close properly and which faced directly onto an interior courtyard that practically anyone could access, something that in itself seemed quite unsafe to us. But furthermore, the room was dirty and very poorly maintained. The floor was truly disgusting, the walls were dirty, and the sheets also had stains and dirt on them. The bathroom was horrible and gave a general feeling of a lack of hygiene and maintenance. The bed, which was supposedly for two people, was tiny and uncomfortable for two adults. And, to top it off, they had only left us a single towel for two people. But there is something that I still find hard to believe: the safe was non-existent. There was absolutely no place where we could store our belongings securely. However, the room had the typical notice saying "we are not responsible for items left outside the safe." Honestly, I found this to be a joke. What safe? There wasn't one! Considering that the window didn't close, that it faced an interior courtyard that anyone could access, and that we didn't even have a miserable place to store our things, the feeling of insecurity was quite significant. I am telling this and I still can't believe it. Given all this, we requested a room change from the receptionist. His response was the typical "we don't have any more rooms available." Which surprised us quite a bit, because at that very moment Booking showed plenty of availability. We expected, at least, that he would try to find some solution or explain the situation to us, but that was not the case. Finally, given the conditions of the room and the lack of interest in solving the problem, we decided to leave the hotel directly. And if anything made the experience even worse, it was the receptionist's attitude. He was unpleasant, condescending, and totally unprofessional. At no point did he show empathy or any real intention to help the customer. I say this also with knowledge of the sector, because I am also a receptionist and I know perfectly well that problems can arise: there may be rooms that are not available, maintenance issues, cleaning problems, or any other unforeseen event. I understand it perfectly. What I do not understand is treating a customer with that attitude and not even trying to find a solution. If I treated a customer that way, honestly, the next day I would be in the unemployment line. We do not demand that a hotel be perfect or that everything always goes according to plan. But we do expect some minimums: cleanliness, maintenance, security, truthful information in the photographs, and, above all, professional and respectful treatment. In this case, we feel that practically none of them were met. A truly disappointing experience. The photographs may be very nice, but the reality we encountered was completely different. We do not recommend it at all.

Television with no signal. No air conditioning or even a sad fan. If you leave the window open, they can see you from the room next door, so you are left with no choice but to roast in the heat. The mattress is full of lumps; it has seen better years. The towels were dirty (I doubt they changed them from the previous guest).

Good location close to Las Palmas’ more modern northern district, convenient for cruise terminal and public transport links to the airport. Check in seemed unnecessarily complicated and intrusive (what use would they have for my email address?) but the desk is manned 24h. Basic rooms, reasonably well furnished but lacking things you’d generally expect likes coffee maker, glass ware - toothbrush mug etc. - in bathroom which I guess is why it’s officially a two star hotel. Fine for a night en route to someplace else. One short but unavoidable stairway to access the lift up to Reception.