Bungalows Miraflor Suites

We have just stayed at this hotel and wow we have been so impressed! We have travelled to many destinations in Spain and this hotel has the friendliest staff we have ever experienced. Every day we were greeted with smiles and we felt so welcome. The food was great, we are both quite fussy and we always found there were lots of choices and extremely tasty too. The animation team were also excellent, they tried to get people involved but weren’t pushy. They just genuinely wanted you to have an enjoyable holiday. We were also really impressed with our room. We booked with Jet 2 and they only had a standard bungalow available which I was a bit disappointed about as I was hoping to book a superior one. However, when we arrived we were pleasantly surprised by our bungalow and we loved its location in a quiet corner of the resort. We would definitely return to this hotel if we were back in Gran Canaria.

Read quite a few mixed reviews of this hotel but I have to say its been the best holiday we've been on so far. Rooms - we stayed in a standard bungalow with a family of 3 and it was perfect size for us. Two large single beds (pushed together) in a separate bedroom and a sofa bed in the living room for the child. This was perfect as the AC unit was in the living room keeping the kid nice and cool during the heat. Full kitchen set up as well - hob, fridge, coffee machine so if you were half board you could easily cook a meal with pots/pans included. The space outside the bungalow was a fantastic addition, having somewhere semi private to chill out. Theres 3 pools here Kids pool - very good with a slide and a massive splash bucket. Kid loved this pool Middle pool - most activities with the animation team were held here and was big enough to fit everyone but can become abit crowded during peak times Main pool - part of this pool was closed during the first few days of visit but didnt affect our stay whatsoever. All in all, If one pool was abit crowded just move into the next and back and forth. We love having the option of all 3! Best thing about the entire holiday was there was NO SUNBED WARS!!! A very quiet resort with plenty of space for everyone. Every single day we found 3 beds with a parasol. The food was good, abit repetitive as expected but every day there was always something to eat - fresh chicken or fish served. All was very nice Drinks for AI were great, self serve taps for sodas / Amstel Beer / sangria/ red& white wine This meant no queing at the bar for ages! We opted for Sangria mostly every day. When we did fancy a cocktail or spirit we just went to the bar and there was rarely a que (only after entertainment for the evening ended which was expected) Animation team were amazing. They try to get you to join but aren't pushy in the slightest which we've found on other holidays. If you join theyre delighted but if youre not up for it theyre not offended which was so nice! Special shoutout to Paloma who made our daughter feel so welcome at Kids Club! Ady and Nacho were so much fun as well! Entertainment was fab, some nights was live singing or dancing but other nights was the World Cup matches but the team gave out flags and face paints to help everyone enjoy. All in all, a fab holiday with great staff, decent food and unreal vibes!

Overall good, the food was fine, and the staff was mostly friendly; additionally, the entertainment team was very fun. However, several very important negative aspects must be highlighted; one of the receptionists, José, does not even deserve to work as such; he lacks good customer service and good manners, he is rude to everyone, and we have not been the only ones to think this; if you are going to speak with someone at reception, avoid him at all costs. Moreover, the cleanliness left much to be desired; the bed sheets and pillowcases were not even changed, and the same goes for the towels; during a 10-day stay, everything was changed only once, shameful. For the price of the hotel, it is not worth it at all; my partner and I left disappointed since one of the pools was also broken; fortunately, a very kind receptionist told us we could use the pool of the hotel across the street, which is from the same hotel chain.