Club Vista Serena

We had booked two weeks of HP (from 16.12.2025 to 30.12.2025) and left after one week because during our stay one problem after another arose until finally a border was crossed. At first glance, the hotel still seems quite passable. However, once you take a closer look, an overall low standard becomes apparent. Cleanliness and condition did not even correspond in our view to what one would accept with very low expectations. Right on the day of arrival it started in the restaurant area. The food lukewarm & dry. My complaint was not received professionally, but led to irritability of the kitchen help. Our impression, criticism is not welcome here. Breakfast a la carte. Normal selection, simple quality. One cup of coffee included per person, each additional one will be charged extra. The whole thing seemed loveless, succinctly calculated and anything but hospitable. For dinner there were three starters and three main courses to choose from. The portions were OK, but the quality was very simple. It was particularly negative that even non-alcoholic drinks were charged extra for dinner despite the half-board booked, a procedure we found to be extremely petty and not very hospitable and which reinforced the impression that additional income is put above service thoughts. The service staff at the was friendly towards us, but seemed distant and uncommitted. A sense of welcome did not arise for us, rather it felt like a sober check-in, putting food down, bringing drinks, cashing in, done. For this reason, we deliberately did not tip. Subsequently, the service became colder and much more distant. That is simply unacceptable to us. Tipping is a recognition of special achievement, not leverage for basic courtesy. Friendly and respectful service should be self-evident and, in our view, is already paid for with the travel price. The incident. Dinner was lukewarm, oily and simply not edible. After a few bites we returned the dishes. Let's get a pizza off the menu at our own expense. Now the situation was getting worse. A kitchen helper acted disrespectfully and aggressively towards us and clearly sought a confrontational confrontation. Being expelled from the restaurant as hotel guests by this kitchen helper is not possible at all and in our view represents a completely unacceptable treatment of guests. We left the restaurant and decided to leave the hotel the same evening. The conversations the next morning with reception and management were a waste of time. Our descriptions were not taken seriously, no clarification took place. We were told that they had spoken to all the employees and that nothing was visible on the surveillance video. We were deeply outraged by this portrayal because it not only made us feel ignored, but actually dismissed as untrustworthy. We know what we have experienced and we will not be treated as if we had made up this situation. DERTOUR informed us that it follows the hotel management's instructions only and therefore refuses to change hotels or assume any costs. This attitude has not only left us stunned, but angry, because it has left us feeling completely abandoned. We had to bear the costs of rebooking and returning early ourselves. Only the pure organization has been taken over, support looks different for us. Our conclusion: Lowest standard, poor service orientation and a handling of criticism that is unacceptable to us. Staying at Club Vista Serena was an absolutely negative experience for us. We would never book this hotel again and certainly not recommend it to anyone.

Went to eat here several days. ✅ Clean and tidy ✅ well prepared food ✅ Nice staff ✅ cozy atmosphere an oasis in the city Tested the caesar salad perfectly 🤩 And other dishes everything was well prepared and tasty

Superb! Was dubious booking a 3 star self catering but really exceeded expectations in terms of cleanliness, quietness and service! Will book again, thank you!