Lopesan Costa Meloneras resort, Spa and Casino

As we write this review during the final couple of days of our stay, we wanted to provide a fair and balanced reflection of our experience while it is still fresh. Lopesan Costa Meloneras is, without doubt, a beautiful hotel. The grounds are immaculately maintained, the pools and communal areas are elegant, and the overall atmosphere certainly delivers a ‘sense’ of luxury. The food throughout our stay has been consistently of a high standard, with plenty of choice, and the staff responsible for maintaining the hotel should be commended for how clean and comfortable they keep every area. Unfortunately, despite these positives, our overall experience hasn’t reflected the premium price we paid! As a single parent travelling with my son, I couldn’t help but feel that the hotel is very much geared towards adults and those willing to pay extra for the “Unique” experience. While I fully appreciate that premium upgrades come with additional benefits, the standard half-board plus experience felt surprisingly secondary for what was a very expensive holiday. We also did not feel particularly welcome, which added to the sense that we were not the type of guests the hotel was especially interested in accommodating. Our room was another disappointment. Whilst clean and perfectly functional, it felt surprisingly basic and lacked the level of comfort, finish and luxury you would reasonably expect from a five-star hotel charging premium rates. It simply didn’t match the image or expectation created by the rest of the resort. One of the biggest frustrations has been the complete lack of available sunbeds. If you have any plans during the morning—an excursion, breakfast at a leisurely pace, or simply don’t wish to be reserving loungers early—you’ll struggle to find a single available bed anywhere in the complex after around 10am. For a resort of this size and calibre, this is disappointing and significantly impacts your ability to enjoy the facilities you’ve paid for. Our departure day is also set to be disappointing. We have an evening flight and asked whether it would be possible to extend our room for a few hours. The response was simply that it wasn’t available because it was booked, with little empathy or attempt to offer an alternative beyond being told we could use showers located on the opposite side of the hotel. After spending a substantial amount on a week’s stay, the customer experience at the end of our holiday has felt impersonal and transactional. There has also been inconsistency in the information provided by staff. During our meal in one of the à la carte restaurants, we were informed that our half-board plus package entitled us to only two courses. Later, another guest staying on the same package explained that three courses were actually included. Whether this was a misunderstanding or a lack of staff knowledge, it left us feeling confused and, ultimately, short-changed. This is undeniably a stunning resort, with excellent food, beautiful surroundings and outstanding housekeeping standards. However, luxury isn’t defined solely by architecture or facilities—it’s also reflected in the customer experience, consistency of service and how valued every guest feels, regardless of whether they’ve purchased additional upgrades. For couples seeking a luxury escape, particularly those opting for the Unique package, I can understand why this hotel is highly rated. However, as a single parent paying a premium price for a half-board plus stay, I will leave feeling that the overall experience hasn’t offered the level of service, inclusivity or value I expected. With better communication, a fairer approach to facilities such as sunbeds, a more customer-focused attitude towards departing guests, and a warmer welcome for all types of visitors, this hotel could truly live up to its five-star reputation.

Our second time, for a 5* hotel in a 5* location with 5* facilities we would really recommend this hotel for both couples & families. Only downside is the slow service everywhere. Pool bar - now only serving spritz drinks, beers or soft drinks (no cocktails) but still takes far too long for a member of staff to arrive to take any orders. Similarly in the laguna bar, only 1 person taking orders at tables so again a long wait for service and food/drinks. The plaza bar at night is again slow with service. Disappointed they “closed the outside bar” at 11:30pm when the World Cup was still playing. Surely they are losing lots of custom from this??? One thing that definitely needs improving!!! Also, adults only area would be good! Too many kids around the pool bar area. Other than that rooms, etc were perfect. Cleaning great. Breakfast ok but does get repetitive!

The hotel is beautiful but the entertainment was poor , started the same time as dinner so if you finish your dinner at 21.30 you would just get half hour and thats it, the food repetitive, brekfast would take half hour to have an omolette, the chef only had a cooker to make this for a hotel capacity over 1000 people imagine over summer period not a 5 stars service, the receptionist simply ignored our requests , took 2 hours for a housekeeper to come and delivery our requests, it was such an awful experience , this holidays were for my partner bday and just made such an awful experience