Montecarlo

Just come back from here. To be honest was very disappointed. The place is looking extremely tried. What was once a nice secure complex isn’t anymore. The bottom gate doesn't even have a lock in it. Patio doors are hanging on with good luck. I’m surprised the glass hasn’t fell out of them yet to be honest. There’s a 2 inch gap at the bottom of the door for all sorts of wildlife to come walking through. The security lights never worked out the front so you were left walking in the dark (wouldn’t be so bad if it was secure). The pool had a green line of scum around the water line. The pool bar was hardly ever open. Struggled to get someone in reception. The shower was more like a bath. Could probably have a 2 minute shower without having to knock it off before it overflowed. Plug sockets hanging off the walls exposing live wires at child height. To be honest I could go on for a while yet but hopefully you get the point.

The only minus was when we arrived in the evening and we didn't get information about which rooms we had or where the key was. But it worked out when TUI travel company helped us. We met a lady who spoke a little Swedish and she told us that nothing worked here. Everything works with us where we are.

We had reservation in Apartamentos Montecarlo. Our reservation was cancelled approximately 24 hours before check-in, with the host claiming there were electrical issues. Instead of the 3-bedroom apartment we had booked, we were offered a 1-bedroom apartment and were told it would be “suitable” for a family of four, and that sleeping on the sofa for 7 nights during our holiday should be acceptable. This was completely unreasonable. We even said we would agree to a 2-bedroom apartment, but shortly afterwards we received a message from Booking.com stating that our reservation had been cancelled. On the same week of our stay, Gran Canaria was hosting Winter Pride, and almost all accommodations in the south part of the island were fully booked. We received absolutely no assistance in finding a replacement, nor any form of compensation. Our original booking at Apartamentos Montecarlo cost €1,000 (booked at the end of July for November), and the cheapest available accommodation for the same dates cost €1,700 with booking one day ahead. No one offered us compensation, and aside from suggesting that we should simply sleep on a sofa during our vacation, the property did not communicate with us at all—despite several messages we sent. A very, very unpleasant experience.