review-bg-image

Reviews from Guests

3.0/5

tripadvisor

219

Reviews

from real guests

mviesanp

5

/

5

The hotel is very good, clean, no noise. The only thing "bad" is the pillow that for me is very low and being a single pillow for two made me uncomfortable, so well it is true that I did not give for ordering a second pillow. On the other hand a small fridge is needed to have fresh water during the night. Despite everything totally recommended, it is central, clean and very friendly staff.

Expedition222302

1

/

5

I recently stayed at Hotel Cedran in July, and I regret to say that it was one of the worst hotel experiences I have ever had. Here are the major issues I encountered: 1. **Reception Service**: - The receptionist, Juan, was incredibly rude and unhelpful. He denied me access to the toilet, forcing me to relieve myself outside, which is both unprofessional and unacceptable. Later, I observed him allowing another woman to use the toilet, which suggests discriminatory behavior. 2. **Room Conditions**: - The bed was infested with bugs, making it impossible to sleep comfortably and causing significant concern for my health and safety. - The room lacked proper ventilation and fresh air, making it stuffy and uncomfortable to stay in. - Overall cleanliness was poor, and the room did not meet basic hygiene standards. 3. **Facilities**: - The parking situation was a disaster. It was chaotic and poorly managed, causing unnecessary stress and inconvenience. - The breakfast provided was substandard and did not match the quality one would expect from a hotel of this purported caliber. Given these issues, I cannot recommend Hotel Cedran to anyone. My experience was extremely disappointing, and I hope the management takes immediate steps to address these problems to prevent future guests from enduring the same issues.

Luisuso

1

/

5

Disastrous we will not return, we go to the room and it smells like pipes that cannot be there. We go to reception and they tell us that they will look at it and when we return they have thrown away a can of air freshener so we can't breathe. That was the solution. And then the pipe smell came back. Disappointing