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Reviews from Guests

3.0/5

tripadvisor

78

Reviews

from real guests

MiekeP14

3

/

5

We stayed 3 nights (Thursday thru Sunday) in the month of May. Check-in was quick with a staff member that did not show any interest in giving his guests a welcome feeling. We had to ask for the wifi code, we did not receive any information on the facilities. The website stated there was a restaurant & swimming pool onsite... Indeed - only there are closed! There is a beautiful garden, only there are no lounge chairs so no-one can enjoy it. Breakfast is adequate but nothing special - Served from 8h30 onwards, we arrived at 9 am and were the first. Staff member not friendly, did not address us at all and served - reluctantly I might add - coffee. We had a bungalow with 2 bedrooms, bathroom and a living area. There is a sort of balcony at the bak (with a very low wall so you can see your neighbours), again no chairs to sit outside in front,. A pity as the weather permitted sitting outside. El Rocio is sort of a ghost town during the week, there were literally 3 cars upon our arrival on Thursday, during the WE it was full of tourists. We chose this hotel as it was near the national park but would not book it again if we would come back..

schliek

4

/

5

Hi guys. We (4 p) stayed 3 nights. The beds are good. The breakfast was very good. There is no kettle in the room and no coffee maker. The water of the shower did not have a constant temperature. While showering you have to adjust the temperature several times. We had 2 rooms and a living room. It was cosy. We will return. Regards Schliek

CERDIC

1

/

5

Booked a room for three nights but left as the room was dirty and the electrics deadly. The cable of the hair dryer in the bathroom was completely shredded. Looked lethal. Went to use one of the blankets to find that it had wet paint on it. The hotel states it is disabled friendly with room and hotel access. This is not true. The access from the road is by the back gate, over a rotten board walk. The movable ramp on to the board walk is not the correct hight. Access to the room is again by a movable ramp, again not the correct hight. The angle is too steep and the turning on to the patio too tight. Cold dark bedroom. There is no flat access to the public rooms. The restaurant was close. Staff smoking in reception next to the 'No Smoking' sign. Disinterested reception staff. Dealt with four different staff members

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