Gran Hotel del Coto

The room is dirty, and on top of that the air conditioning was not cooling, we went to complain and they told us they were going to look at it and nobody went there, we ran into the technician in the hallway who was checking the air conditioners in the hallway, and he told us that our room was not listed for him to check, at the rooftop bar, the quinto cielo, the waiters charge you whatever they feel like for the drinks and on top of that they serve you when they want, there is a mosquito plague, I left the hotel with my whole body full of welts with a bit of a fever, the public restrooms are disgusting, always with a very bad smell, and on top of that the parking lot charges you for an extra day if they can, I would never return to this hotel, very bad experience.

I arrived on Friday, June 26, 2026, at 12:30 PM with a reservation made through J. Antonio Travels from Merida. The first members of the group to arrive at the reception were attended to and assigned their rooms, while the rest of us were set aside in a corner of the counter without any explanation. After two hours, Mr. Alejandro arrived shouting and told us to leave until we were called. The brochures and programs list 2 pools, but there is only one; the other is empty.

It's not what it was anymore The comfort of the room and reasonable The weak and repetitive meals Weak drinks Escape the beer Weak animation Large deactivated pool They said they changed from director to worse Worth the beach.