El Puerto Apartments

Everything was fantastic but I must highlight the willingness and dedication of Mr. Lesmi to assist us at all times. A true star. He helped and assisted us at all times and at all hours. Hats off! Many thanks Lesmi👏

Excellent hotel, facilities were great!! Enjoyed the spa very good. Hotel is close to dalt villa, and the views up there are spectacular and some lovely restaurants. Breakfast was 10/10 everything you need. It is in a noisy area but we are in a city, we just used our ear plugs at night time. Staff very attentive and reception were friendly and helped us with car hire to. Room was very modern lots of coffee and tea. Would definitely come back here. Loved it the only downfall was the pool was freezing which was a shame as I love a swim

+ clean rooms good and rich breakfast buffet friendly staff very good location close to old town, facilities,.... _ Previously made booking (7 rooms /14 people) was mistakenly cancelled by booking.com due to handling incorrect credit card in paypal, not by my responsibility. As a result, I was obliged to make a new booking at an additional cost of almost 2000 euros. By booking directly with the hotel, this additional cost could be limited to 1300 euros. Unfortunately, no further discussion or negotiation was possible here. further feedback is about hotel itself: Upon check-in, immediate settlement via payment link was expected and enforced before I received my own key (7 rooms booked). The fact that there was a small time delay on this via MC seemed strange to the receptionist. when you can pay for 6300 euros seemed to me a bit more customer friendliness and trust was appropriate. During the last 2 hours of our stay our room appeared to be occupied by cleaning lady who was extensively cleaning and makes no preparation to return at a later date. This was a slightly less fun experience despite all the positive travel experiences