Manolita Hostal

I am absolutely appalled following my stay at hostel Manolita. Firstly, the service was disgusting me and my partner had booked on for 4 nights as a fun summer getaway and all we received was rude & racist comments. We were told the night before checkout that we had to take out our own rubbish and take it across the street to the public bins and could not use the bin in our room or the bin in reception. We were also told our room would not be cleaned due to towels being left on the bathroom floor (where we were supposed to leave them in order to get fresh towels) To add to this disappointment myself and my partner were getting ready to go out at 6pm (a moderate time) on the evening and had music playing whilst getting ready at a medium volume but were interrupted by a knock on the door from a staff member who greeted us with “it’s not a disco mate, turn it off” compared to what would’ve been a reasonable “hi, please may you turn your music down” etc Secondly the evening staff member a man who refuses to help English people in an English dominated tourist country - Every time I tried to ask for assistance wether it was booking a taxi, asking for directions or any other need I was replied to in an aggressive, intimidating tone that dismissed anything to do with me and told to move on! Finally the American lady who sits qt reception, what an abomination of customer service - I was spoken to like a piece of dirt every time I entered the hotel and when in need of assistance. One time I asked for some fresh towels as our room had do not disturb on the door when the cleaner was coming around, I was then replied to with well no you can’t as it was obvious the cleaner has to give them you. After a heated debate all caused over me getting 2 fresh towels she proceeded to take me to the towel cupboard where she handed me 2 tiny hand towels which were next to the body towels. Did she think that was funny or something? Honestly the £640 I payed for this room was a waste of money and I would never recommend anyone to stay here…

I am appalled at how we have been treated during our stay at this hotel. From our first night we have been repeatedly accused of sneaking people into the hotel. We have been treated with zero respect and have been questioned and queried every day of our stay. Staff are incredibly rude and have not made us feel welcome at all. Male receptionist speaks no word of English and has been shouting at us in Spanish on multiple occasions - for what is beyond us. All reception staff refused to book a taxi for us - again on multiple occasions - and told us to walk to the main taxi rank, despite booking taxis on behalf of other guests. We felt as though we were treated differently to other guests from the first night of our stay due to us being younger in age, but we have been nothing but polite and respectful. Upon checkout, we were made to wait in reception until one of the cleaners inspected our room. This was highly embarrassing as other guests that were checking out were able to leave freely. Obviously as we had not made a mess, the cleaners said we were okay to leave. As for the room itself, it was very adequate however the bathroom was not pleasant. The shower curtain was filthy at the bottom, the sink and tap stunk of drains, and the outdated decor was a sight for sore eyes. I would advise any young couples to NOT stay at this hotel as you will be treated with no respect and made to feel as though you cannot enjoy your holiday. We will definitely not be staying here again on our next trip to Ibiza.

Highly recommended! The attention of the personal, the location and the rooms are really good! The rooms are clean and comfortable. The staff is really nice, and assist you in everything you could need. We will definitely be back!