Residencia Horizonte

It was my first solo trip and this hotel did not disappoint! Everything from the room to the price was excellent! It was next door to a lively hotel but that stopped at a reasonable hour so perfect for those who are light sleepers like me. The room was clean and the balcony was huge. It felt like a nice quiet hotel with welcoming staff and a pool right outside it was perfect for first time solo travellers. So if you want a place to wind down this is the perfect place for the money you pay.

Polite and aggressive janitor.4 days we were and last had to call the police for his verbal assault, he did not want to give us the claim sheets and the police forced him to say that we had taken things to defend his aggressiveness which the police clearly saw that he was aggressive and recommended us to file a complaint personally, sending him to shut up for the unpleasant way he spoke.The hotel says that he checked the cameras, something we insisted that the police do and clearly in the Google review said that it was us.There are many reviews of the treatment of this and thefts of money and personal things and the answers always say that it is a lie, I understand that in his business he does not want to confirm what is happening.cannot allow aggressive treatment and robberies.We were 2 girls and sure that with a man would not have dared. I was barefoot and with a face of gone. I did not look like a person with a stable head. I do not recommend at all and less women and children. The hotel does not look after the guests leaving at night a concierge with those characteristics

I find it lousy is for my taste expensive for what is the room. A lot of noise at night very thin walls you hear everything. They have a coffee shop that doesn’t have it open and to top it off I got a guy named Borja who I don’t know how to describe that person apart from being a rude and a haughty man to whom I ask for the claim sheet and he tells me in my face that he will not give it to me. Which you have to know that no establishment can refuse to give the claim sheet and some time later I ask you to give me a copy of the payment of the tpv of a payment and also refuses that you will not give it to me and you do not know and I release you and I tell you that I have been the last to pay and if you do not know I tell you how to do it and when you see that I will not leave without that you decide to give it to me question I will never return to this place apart gentlemen who know it does not let anyone from anyone even visiting go to the room can not enter even the door. I find it embarrassing that if you have the Reservation one month you can not even have some intimacy. Total I do not recommend it at all there are many around the area like Hannibal and galley than those if I recommend them. I'll never go back there