Azuline Hotel Galfi

We were part of a group of six staying at this hotel. Due to a delayed flight, my boyfriend and I arrived late to check in, but the rest of our group had already checked in earlier that day and informed staff we would be arriving later. When we arrived, we were incorrectly told our booking was for September and told there was no room for us. We later realised this was because staff had incorrectly taken my details from my passport and attempted to check me in as a different guest with the same name. The receptionist even gave me paperwork containing this other guest’s personal information, including her phone number and email address, which appears to be a serious GDPR breach. Despite showing our booking confirmation and explaining the situation, the receptionist was extremely rude and refused to properly listen or help. After a lot of back and forth we were eventually given a room — only to discover it had a single bed despite us booking as a couple. When we raised this, the receptionist again refused to help, leaving my partner to sleep on the floor. It was only after the rest of our group travelled back across the island at 3am to intervene that we were finally moved into the correct double room we had paid for, requiring us to move all of our belongings again at 6am. At no point were we offered an apology, explanation or compensation. We complained again the following day, but nothing was done. This was some of the worst customer service I have ever experienced. Additionally, the rooms have virtually no soundproofing, making the hotel extremely noisy throughout the night with constant door slamming.

I was in Ibiza 4 days... But unfortunately only the last one I stayed at this hotel Galfi 🥰 if it had arrived here on the first day of vacation surely I would have stayed for the whole period.

It’s just a beautiful hotel, we had a nice time we were away for a festival and frankly at the location it was just perfect. Not far from the airport and all our events were also nearby. Regarding the staff there was nothing to say, they were all adorable, all kind and caring. I'm making a little mention to maxi who was just perfect with us. And the rooms were also just great. Thank you for the Welcoming.