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Reviews from Guests

4.0/5

tripadvisor

1,352

Reviews

from real guests

nebucadnezzar

2

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5

Checked-in on the 29th of June till 02nd of July and i have probably given the worst view room by hotel staff which was room 401! Literally it is looking to backside of the hotel you see rubbish and with zero view! I am a Invisa Hoteles member and the offer was "free room upgrade" upon availability. I called the reception from my room and spoke to Hotel manager, his name is Diego. Diego said "we have no available room for you to upgrade, we are fully booked" He thinks that he is the smartest person in this hotel 😆 I checked the hotel's official web page and found 6 "available" rooms for me to upgrade for the check-in day. I called Invisa Hotel customer services number spoke to Romina, explained the situation and she asked me to wait for a few minutes spoke to the reception and magically an upgraded pool view room given to me straightaway. Thanks for Romina to expose Diego and keeping the hotel policy that "free room upgrade for members" I have given nice view room at the top 5th floor which was 501. So, according to my terrible experience with Diego you should never trust him and if he say something to you, that could be a lie so just be careful and don't trust Diego at all! 2 star given following, rooms was in good condition and paid for Half board, both breakfast and dinner was good enough for variety. Swimming pool size is good. 5 bottles of Coron beer bucket is 20 Euros which is also fair pricing and affordable. If otherwise his behaviour would rated for zero star! Special thanks to Romina from customer services who was being "real" helpful to me.

CastrodasCordas

5

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5

Simply optimal. Going back.

784debbiec

4

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5

This Hotel has it all and is suitable for adults of any age. First impressions were how clean and tidy everything was. we arrived at 21:15. The kind guy on the desk said we could quickly grab an evening meal before checking in before it closed at 21:30. wristbands needed to prove you are a guest. Resort tax was 46 Euros for the two of us for a week. A lot of hen do's / lads groups seem to just come for a few nights for the clubs. The room safe was free to use which was a bonus. We stayed in the junior suite which was like two rooms in one. We had twin beds pushed together,a sofa, a fridge, a wardrobe , a t.v and a Juliette balcony in the bedroom with another sofa, fridge, wardrobe, t.v and safe in the lounge area with a balcony you could sit out on. also a kettle and coffee pod machine. Free water was left in the fridge on arrival which was nice. Bathroom had just a shower, shower gel, shampoo, soap and a hairdryer.There was an air-conditioning unit in each room which can be left on all day and does not need the electric card plugged in. They were both very quiet ( the best we have had ) and a god send as it was 29. Rooms were cleaned every day during our stay. You just leave a card on the bed if you want clean sheets and place the towels in the shower if you need clean ones. Breakfast is one sitting from 8:00-10:30 ( but up-to 12:00 if you are staying in the junior suite. Breakfast was amazing for us English with everything you could want...even haribo sweets, Well I'm not going to say no. lol. They will also cook you an omelette fresh with your choice of fillings. If you want to drink by the pool there is a deposit of 2 euros for the glass which made people return them and kept the pool area clean. The pool is open from 10:00 - 19:00 and there is a Life guard on duty. There is a quiet pool at the front and a party pool at the back with music and a d.j a few days a week. The snack bar is at the music pool and the food was nice and also not too expensive. The gym is a separate room near the quiet pool and is open from 8:00-20:00 Evening meal is 19:00- 21:30 and was OK. Everything was cooked lovely but strange combinations...for us Brits. we never went hungry though. Water is free or you can pay for drinks. A beer or wine was about 3.50 Euros and a coke 4.50 euros. Great position for the o beach Ibiza daytime pool party club, only a 10 minute walk. Eden was opposite the hotel but we never heard it at night. The junior suites are all at the back of the hotel overlooking the tennis courts and nice and quiet. there is a lidil's 2 mins down the road to stock up on food and drink etc.. The beach is only 2 mins walk towards the egg roundabout. There we groups of 60 year old's, lads groups, couples like us and hen do's but everyone seemed to have a good time and there wasn't any trouble. All staff are very hard working.

Facilities Details

Beachfront

Air Conditioning

Free Wifi

Fitness Center

Bar

Heating

Currency Exchange

Restaurant

Safe

Solarium

On-site accessible self parking

Laundry

Non-smoking Rooms

Snack Bar

Garden

Terrace

Shared Lounge/TV Area

Darts

24-Hour Front Desk

Car Rental

3 Available Room Types

DOUBLE PREMIUM
DOUBLE PREMIUM
DOUBLE PREMIUM
DOUBLE PREMIUM

DOUBLE PREMIUM

room-size-icon

30 Square Meter

Double or Twin POOL VIEW
Double or Twin POOL VIEW
Double or Twin POOL VIEW

Double or Twin POOL VIEW

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20 Square Meter

Double or Twin WITH AIR CONDITIONING
Double or Twin WITH AIR CONDITIONING

Double or Twin WITH AIR CONDITIONING

room-size-icon

25 Square Meter

Facilities Details

Pool and Spa

Solarium

Beachfront

Fitness Center

Parking and Transportation

Car Rental

Food & Drink

Restaurant

Bar

Snack Bar

Front Desk Services

Currency Exchange

Safe

24-Hour Front Desk

Activities

Darts

Common Areas

Terrace

Shared Lounge/TV Area

Cleaning Services

Laundry

Internet Access in public areas

Free Wifi

Miscellaneous

On-site accessible self parking

Non-smoking Rooms

Heating

Garden

Air Conditioning