Sol Ibiza - Adults Only -

Mattress was extremely uncomfortable, staff were repeatedly rude. At one point guest services walked into my room was I was using the toilet. I would avoid at all costs.

The hotel was beautiful, and views truly immaculate. The reception staff were very nice and friendly. The rooms were cleaned very well and found the bed very comfy. We also enjoyed the large range of drinks on offer and cocktails were very good. However room for improvement... Given the temperature was 34c, I would expect to be able to have water bottles bigger than the truly tiny ones available (I had to buy 4 at a time!) and I didn't sleep well the entire time as the AC was very poor (we have better in our house in England). The service around the pool was rather challenging, we often had to wait a long time or go and find someone- and then be told to wait and someone would come over. The food was not great - breakfast incredibly basic given the quality expected for this hotel, and lunch options were very expensive and not particularly tasty. E.g. seafood flatbread was fried calamari (had a very fishy weird taste) on plain sliced ciabatta. Overall I probably would go to the area again but maybe not this hotel, especially if you are planning a lot of pool time, I would need the food, AC and service to be improved.

This was our Third time staying here and opted to stay in the levels.Our daughter (20) was joining us so we asked for two rooms next to each other. We arrived early,we were offered the usual complimentary drink of fizz or water.My daughters room was ready ,but ours wasnt.We went with our daughter to her room and walked onto the balcony to see a massive crack in the glass on the balcony,This was a massive concern on a safety and Health & safety level.I am not sure when this damage was done but we were very concerned that it hadnt been mentioned or work underway to replace it. We found the breakafast Buffett to be cold most morning especially if you went down later in the morning and the selection wasnt as good as we had experienced in the other part of the hotel the year before. There was inconsitency with the staff that came around to our table at breakfast time,one day my daughter requested an orange juice ,no problem at all two days later different server ,their response was to go and get it yourself?? This Hotel really needs to focus on getting the smaller details right as they really do seem to be slipping for a 4 star hotel.Will we stay here again,I am not so sure as we did feel let down this time around.