Arena Dorada

So we arrived to be confronted by piles of rubbish outside the hotel and broken glass and numerous stray cats we went into the reception introduced our selfs to be told we couldn't book in until 2.30 in the afternoon because of cleaning! Please remember this word cleaning.no seating in reception and staff shall we say need some people skills.we always book our holiday a year in advance so hopefully we would be able to gets are rooms closer to each other please remember this too. We returned to book in to find that one room was at one end of the hotel and the other at the far side and the gentleman at reception was as helpful as a chocolate fire guard in a heatwave said very little and his people skills where shocking once we had established which where our rooms we then departed I would just say if I wanted a hiking holiday I would have booked one we where made to wait several hours for a apartment which was poor not clean and dated fridge seal was horrendous last time that was cleaned only God knows chairs broken curtains dirty and beds where as comfortable as sleeping on a bed of railway sleepers,and sockets where at least hanging on to to the wall not fastened it also states childrens pool which there is no such thing there was a puddle if you can call it that in a corner which my bath was bigger it was appalling and dirty there was a ramp into the big pool where children could sit because every time a child went in the response was a glare from the swimming guard which before any says anything is doing there job however why advertise a children's pool #just saying and then the pool and bar staff or the lack of them not even in some sort of hotel uniform there was a very poor service all round when you save all year for a family holiday you expect at least a decent holiday not something that felt like more like a after thought do yourself a favor and go else where.

HORRENDOUS Travelled here with my children, got there at 10.30am told we were not allowed our rooms until 2.30pm there was nowhere to sit in the reception and when you went to sit round the pool music was so loud you could barely think. So ended up having to walk round the main strip with two very tired children one being very young. Reception staff were very rude and unhelpful. Once we finally got to the room the room stunk, the bathroom and drains smelt terrible the bed made up as a family room for the third bed looked worse than a prison bed. The fridge was filthy the sofa had stains all over it. There was no air con, we had to go and pay out of our own money to hire fans so we didn't suffocate painfully from the lack of oxygen in the room. Tried to take my children to the pool where it's advised online there being a children's pool. There is not!! No pool for the children at all just the main the pool and the life guard that's like miss truncbull the minute they even saw a splash of fun was death glaring and sending a formal warning. No floats were allowed, no fun for the kids. There was never any staff in the bar too the pool you were stood waiting for ages to be served. The pool was very dirty and unhygienic. The hotel is located near bins just outside that absolutely stunk and was constant glass everywhere so couldn't walk with my children on that side. Rang jet 2 to ask to change Hotels said it would be 3 days until someone even gave a ring back. So unhelpful and not bothered. These apartments ruined our holiday paid all that money and would of had a better stay going to stay in the local prison. Probably be cleaner too.

This is possibly worst hotel ever. Filthy dirty. The staff are so unhelpful. I knew going there was no air con but on the island they can be rented. The hotel doesn’t allow this. You can open the windows but possible need a safety harness to reach out to close them. They give you 1 pillow and 2 wool blankets. It’s like your going for a couple nights in jail. The pillow was actually brown with sweat from previous guests. Blood on door frames not cleaned. The bedroom light has a fan in it that doesn’t work, which I think is an inside joke with the staff. Also light is so bright you need have sunglasses on when hitting the on switch. There is an armchair that’s so dirty I’d swear it looks like the previous guest had spontaneously combusted in it. The pool is a joke and manky. The step into pool It’s so manky it’s actually slippy. The life guard blows his whistle if anyone tries have fun. No inflatables are allowed in pool for kids or any playing. The place is disgusting. The smell is sickening. It’s right beside the bins for all the local bar and restraunts. I lasted 4 of 14 nights booked. I had to go buy stuff to clean it. Cockroaches all around the food area. I can really only describe the brief stay as worst 4 nights of my life. If your thinking of staying in this place please get tetanus shots before arrival.