Arrecife Gran Hotel & Spa

The views from Blue17 on the 17th floor are fantastic, and the restaurant on the first floor where breakfast and buffet are served daily also well worth a visit. The hotel is very clean, well maintained, and in a great location for both walking and accessing public transport. The only minor downside is the underground parking, which is available at €10 per night. The staff are hardworking, friendly, and consistently provide excellent service. A special mention to Patricia, who was always wore a welcome smile and was helpful during our stay. We also really appreciated being able to use the pool and showers while waiting for our transfer and flight. It’s a small touch, but it made our experience even better.

first the positive, The staff were very friendly and helpful. The location and views were good but the rest was poor. Beds were very uncomfortable , my wife got up in the night and slept on the settee as bed was to hard and the breakfast was awful ( I had seen a review beforehand stating this but thought I would give them the benefit of the doubt) as its supposed to be a 5* hotel and you would expect certain levels to meet with this rating rooms were cheap looking a dull. I would never return to this hotel unless there were major changes made and felt it was a waste of money sorry for bad review but you cannot rest on past reputation you need to keep moving onwards .

They asked me for a card as a guarantee even though the company had made the reservation and it was fully paid. They refused to give me the key to my room.