La Tegala Apartamentos

Had a wonderful stay at the Tegala Apartments, the accommodation is spotless and is cleaned daily. I had requested a ground floor apartment and was given one close to the pool. There is no reception most days but the cleaners are very friendly & there is a mobile & email address for contact. The location is great and is about a 7 minute walk to the main strip to the bars & resturants with a sea view on the walk.There are plenty of supermarkets closeby also with a small one directly across from the apartments. I would highly reccomend & would definitely stay again.

We booked a specific apartment in February 2025 for December 2025, paid down and a booking confirmation for the app. 108. On a request again whether we actually have the app. 108 get, we were answered with " of course is their reservation for app. 108. Our booking has been made directly at La Tegala for 26 nights, not for package through TUI, FTI etc. for 4 or 7 nights. 1 week before arrival we got the confirmation about the booking and the final payment for App. 108. On arrival we got app. 105, smaller and right by the pool without privacy. At our request that we get confirmation for app. 108, we were rebuked that everything was done to provide us with an app. on the ground floor. This is absolute fraud. Our complaint was ignored, despite sending all written commitments. We have also been denied the requirement of the statutory complaint form. Hands off a private booking at La Tegala!!!!

Lovely quiet and clean apartment complex. The bedroom is on the smaller side but that’s not a big issue. The beds were comfortable. Located 5 minutes walk from the main strip and there is a shop across the road which is great for picking up water/milk etc if you run low. Cleaning staff are so friendly and always greet you with a smile. Overall we had a great stay but there is some things that could be improved on. There is no reception staff which means any question I had I had to put through booking.com. I asked before we arrived and the day after we arrived for the key for the safety deposit box and was told a member of staff would bring it but we never received it. It was really warm at night especially because there was a calima when we stayed and although a fan was provided it would have been much more comfortable if the air conditioning was working. I messaged the property the day before checkout as to where to leave the apartment key and received no reply. I asked a member of cleaning staff and they told me to leave the key in the apartment as we were leaving today at 5am which was fine until we closed the door and got down to the gate and it was locked the only way to open it is with the key. We had no choice but to hop over the wall and lift 2 x 20kg suitcases over to be able to get out for our taxi. This was really not ideal my mother is nearly 60 years of age and I fell on the ground in the process of trying to jump down the other side. We had no other choice as there is no staff around to open the gate (it is normally opened in the morning). If staying in the ground floor apartments you don’t have this issue as there is a handle on the inside of the gate. This should be the same case for those leaving the top floor apartments. If this was someone elderly, someone with mobility issues or someone with a baby etc they would not be able to get out. Overall better communication and a reception staff presence would really improve this place as well as looking in to fixing the issue with the gate. There is a lock box for the bottom floor apartments, maybe one should also be included in the top floor exit containing the key to the gate as I’m sure this will happen again if anyone is leaving during the night/early hours of the morning. Besides this we had a great stay.