Sol Vielha

Deterioration of installations Short circuits in the plugs of the room, almost none worked. He can't watch TV in five days because the antenna wouldn't pick up the channels. I had to ask several times to raise my coffee maker and bathrobe since I am a platinum customer, since they could not give me a superior room, they were not even aware of this. Error in the booking, I could not use all the points since they were confused when making the phone booking and then said that they could not modify it. Spa deplorabl, they better close it, would be better than offering it in the state it is. The cafeteria expenses told me that they could pass them through the points and that I thought they would, when checking out nobody told me to pay the cafeteria so I understood that they passed it through the points as a unique solution that they put me, my surprise to arrive home that Melo had charged for the card without even asking me. I could go on with several more things, but I already lost too much time in my stay to still be here in my house already.

Normal hotel, on New Year's Eve we dined at the hotel I don't advise anyone bad dinner, expensive dining room without heating...

A hotel with amazing shortcomings: Smell of sewers throughout the building during the days we were staying in two rooms. It is incomprehensible that a 4* hotel does not have access to its restaurant and that to eat something you have to do it in a noisy bar with a running television screen and very few tables that are usually occupied by residents of the town. Water temperature and pressure is unstable. You can alternatively burn and cool. As for the staff there were two very positive exceptions, Laia at reception and the bartender at night. We find it incomprehensible that a hotel group like Melià allows such a negative deterioration of its image with this hotel.