Tuc Blanc

Ski holiday thru Crystal. Ideally positioned over the road from the lifts, though that's not the whole story - from hotel to lift it's effectively 6 flights of stairs - not easy at my age in ski boots and carting skis on your shoulder: oh for a bridge from the 4th floor of the hotel, lol. Boot room is heated and on the ground floor next to reception. Bedrooms are a little small, but relatively modern and in good condition, with Austrian twins, and decent bathroom. Storage adequate but hardly more than that. Pool small but nice and an adjacent jaquzzi - the sauna has to be booked (for sole use?) and paid for - very odd for a ski hotel, but first time skiing in Spain. One of the 2 bars was closed whilst we were there, so the remaining bar could get very cramped. However, the sun terrace was perfect for a quick beer after coming off the slopes - which also finish directly opposite the hotel. Considering the number of people served, the quality of food in the buffet for breakfast and dinner is pretty good, and there's a very wide range which always included multiple meat, fish, and vegetarian options However, the breakfast omelete/egg station is an utter disaster, with one cook trying serve everybody. It's either get there at the crack of dawn or wait in a queue for 30 minutes. On a separate note, the road to Andora from Toulouse was closed, so TUI made everyone, including those going to Baqueira, fly to Barcelona - making our coach trip 5 hours! I would nver choose to repeat that.

Direct access to the slopes, treatment of nearby staff, full buffet and sun terrace to finish the day skiing. We would like the keys to be card to make it more comfortable. We'll be back!

In a group they put in triple and quite large room a person who was going to single awarding an excessively small room to a couple who needed double room, in addition the latter had a door that communicated with another occupied by unknown people, without any intimacy, since you could hear absolutely everything. When we were asked to change, we were awarded a much smaller one, the bed attached to the doors of the closet, so that practically this could not be used. On the other hand in one of the rooms there was no gel or shampoos and they never provided us, indicating that “the order” had not arrived. Checking out on the day of departure changes the settlements of the rooms charging the person who was single as if it were double. When we changed the amount after more than 45 min to calculate the settlements correctly, we were charged 47€ each. It was all chaos. It took another 20 min for it to be correct. We'd been waiting for 1.30 hours. We asked for compensation for the inconvenience of the mistake in the allocation of rooms and were almost laughed at. All this from the hotel manager,