Sant Roc Hotel And Spa

We've been disappointed. We had an apartment that to get there you had to pass through an uncovered terrace with loose and unkept wood sheets. As soon as I entered the room there were ants all over the floor and it was dirty. We warned reception and the very attentive girl came to clean. Very small the whole apartment and old. The wooden floor was broken, pieces were missing under the sofa bed, which was old, small and the whole box spring was stuck in your back. The windows were old with ill-kept gates and the curtains were hung from a steel wire and pretty dirty. To go to the Parking you have to go through the dining room, almost without space and, loaded with suitcase between the tables and the plates, it is not comfortable or hygienic. We're not coming back.

The best: the staff, but little else to note. The cleanliness of the room was not to our liking. The pillow smelled very bad, I asked to be changed and they didn't because it still smelled terrible. There was also a strong smell in the hallway. To access the parking, guests have to cross the breakfast dining room. And we'd see people walk by with suitcases, pillows, while you want to have breakfast quietly. How we left on a Monday, there were no breakfast staff, it was the receptionist who made you coffee. There were no hot dishes and many sweet and savoury products the day before were no longer left. And they didn't pick up the tables long ago. We were not pleased and thought it is not deserving of 4 stars. We didn't even try the spa, seeing what we saw.

Our experience at this hotel was deeply disappointing, especially considering that it was a special occasion. Firstly, the state of the room left much to be desired in terms of hygiene. The sheets and cushions were dirty, something totally unacceptable in any hotel category. In addition, the lighting was clearly insufficient; the room had very little light, which generated an uncomfortable and unwelcoming feeling. One of the most unpleasant aspects was the bathtub. When the hydromassage was activated, debris of a red cloth (which appeared to be a wig) began to come out, which produced a very worrying feeling of lack of cleaning and maintenance. It was certainly a rather unpleasant time. As for the dinner service, the management was also very poor. We asked for a single menu to share and yet they subsequently tried to bill it as if it had been two. Even on the inner sheet was noted “1 to share”. In addition, the food arrived cold and of very good quality. What was most frustrating was not only what had happened, but the subsequent lack of accountability and the way in which attempts had been made to justify the situation. Honestly, we expected much more in terms of cleanliness, transparency and customer service. We wouldn't repeat.