ibis Styles Lleida Torrefarrera

A well-located hotel if you're traveling between Barcelona and Zaragoza. Staff are young but efficient, and breakfast has everything you'd expect from an Ibis. The one downside if you're driving a combustion-engine car is that parking can be hard to come by — about half the car park is taken up by a Tesla Supercharger, plus at least two more non-Tesla EV chargers.

We booked two double rooms with a queen bed for a two-night stay one month in advance: one for my wife and me, and another for our daughters aged 11 and 13. Upon our arrival, late at night, we were informed that due to a serious management error at the hotel, they could not provide us with the two reserved rooms. Apparently, they had assigned the same room to two different guests. As a consequence, instead of the two double rooms we booked, we were given one double room and one single room. The proposed solution was completely unacceptable: placing a mattress on the floor of the single room to compensate for the lack of a proper bed. It is unacceptable to pay for a double room and end up sleeping under these conditions due to a mistake that is solely the hotel's responsibility. Additionally, we found ants in the bathroom, which demonstrates a concerning lack of cleanliness and maintenance. The most disappointing aspect was not just the mistake, but the way it was handled. We did not receive a solution commensurate with the harm caused nor immediate compensation for the inconveniences suffered. In short, a very negative experience that does not correspond with the service expected from a hotel of this category. I would not recommend it and, certainly, I would not stay here again!!!

Had booked a room with a double bed for one or two occupants, yet I was allocated a single room while being charged the full double rate. When I raised the issue at reception, the person in charge, Hawa, refused to acknowledge the problem and would not allow her colleague to provide the room I had actually booked, claiming that no alternatives were available. Her response was dismissive, simply stating that this was all they had and that it was not her concern. Frankly, it was not mine either — I felt completely misled. In addition, the welcome drink included as part of the Accor Club benefit is described as one drink, without any specific restrictions being stated. I have never previously been refused a standard beer, which made the experience even more disappointing. Overall, the level of service was wholly unacceptable. As someone who stays frequently in hotels, I found this particularly frustrating. I have never left a hotel feeling this dissatisfied. Regrettably, this Ibis property has now been removed from my list of preferred hotels. The service was simply not up to standard