Tryp Alcala 611

Well located hotel, close to station and 20mins to city.Clean rooms and lovely outdoor area and pool.Helpful staff and welcomed at reception. Negative aspect is the breakfast that is very basic and not replenished due to lack of staff, whilst staff are polite one person doing everything is not enough and breakfast is more what you would expect at a 2 star hotel.

My partner and I stayed at the hotel during the May bridge. We already knew it from several previous stays, we are Canarians and many times when we pass through Madrid, we stay at this hotel. This last stay has disappointed us (we stayed 3 nights). For us, the hotel had a good value for money until this last time, which is why we have repeated several times, but this time, my rating of the hotel drops significantly in almost all aspects. We were assigned a room on the sixth floor that was somewhat neglected (a sofa that sank when sitting, a stained desk chair, a shower faucet that did not work well and always produced very hot water, oversights in the room's maintenance...). The first two breakfasts were missed because they were more or less replenishing and attending to the guests, especially a waitress who was there for all three days during breakfast, who did not stop and tried to alleviate the problems within her capabilities. The third day was a true disaster; there was a group of more than 100 foreigners and only three waiters for the entire restaurant, only one or two, depending on the moment, attended to the tables and "replenished," while the other was inside (I imagine preparing things to serve). When we arrived for breakfast at 9:00 a.m., there was practically nothing; if any table was free, it was neither clean nor set for sitting, and there were not even plates to put something on, nor glasses or anything. Some guests who were not part of the foreign group justifiably complained because if breakfast is paid for in the dining room, it costs about €15, and for what was available, it was not worth it. There was not even something to drink; only a little packaged juice remained at the bottom of a pitcher. They had removed the natural orange juice machine that had been there the previous two days; the coffee machines did not work because they were out of milk, another was out of water for the coffee, and so on; as I said, it was a disaster. A hotel of its category deserves to take better care of itself and have staff and product provisions according to its occupancy and not independently of the guests present. I feel sad because on previous occasions it was generally good; we liked it for its attention, cleanliness, and proximity to both the airport and the Canillejas metro station for getting to the center. We had another reservation for one night that I had made some time ago for June because we are returning from a long trip and staying overnight in Madrid, as in other occasions, but since we filled out a survey sent by the hotel, in which we expressed all this, and we did not receive even an apology for what happened, we have moved to another hotel in the area that I also use occasionally and that is better maintained. From what I observe, they do not care that customers, and we were not the only ones, are justifiably dissatisfied, at least with the intention of improving those mistakes.

We were recently there again, it is the second time we checked into this hotel, where for the second time the juice machine does not work where the vast majority of tables are still uncollected dirty and / or with food scraps until I served my help to the waitress because I saw that it was not enough to see a single person running practically. Already last year a waitress told me that they did not bring in extra staff to help in the service, so that in different shifts where there had to be more staff to cover the client in the morning, there is no such thing. The administration of the staff seems very bad to say nothing of the service that it is impossible to cover it with a minimum of staff so much in attention, it seems to me a real shame there is not a cook where only dedicated to that. The same ones who clean, replenish food? I return to the peninsula to continue to see this disaster, which anxiety gives to see these types of people who for saving a few euros denigrate the city and have their workers like this. I will ask my company not to send us back here clearly shows the lack of interest for the management of this hotel, as I know the comments are forgotten I will raise my complaint above to study what happens here.