Abalu

We reserved a suite, although it has little of a suite. The room has a jacuzzi, which does not have a stopper, that's for sure. To be able to use it, it is not enough to pay the price of the room; you also have to pay an additional €50 to receive the plug and enjoy a bath. Additionally, there is no hot water. It is summer, yes, but some of us like to take a shower at least with lukewarm water. The beds are nothing out of the ordinary. In summary. There are many places in Madrid that offer much better quality for the price compared to this establishment. I do not recommend it.

Having paid over €200 for a one-night stay, I expected a much higher standard of service. My experience in the bar was particularly disappointing. I asked for two cañas, only to be told they weren’t available and that bottles could be offered instead. When I asked what options were available, I was initially ignored and then asked to pay €7.60 before I had even selected a drink. After questioning this, I was told they usually only serve one type of beer, but that there were in fact other choices. A menu was eventually provided, but the interaction felt disorganised and unprofessional. Unfortunately, the atmosphere did not improve. While trying to relax with my drink, three members of staff began a loud and prolonged argument directly in front of me, which continued for around 25 minutes. I eventually felt compelled to point out that this was inappropriate in front of guests. Although an apology was offered, the argument continued regardless. From that point on, the experience only went further downhill — remarkably, it seemed to get worse at every turn. Without going into every detail and boring readers, I would strongly advise others to avoid this hotel. In my view, it operates more like a poorly managed hostel than a hotel, and I would not stay here again under any circumstances

Very large apartment with kitchen. Really nice and tastefully decorated. Great location. In a few minutes walk you will find yourself on the Gran Via. Every day they cleaned our bathrooms and made our beds. Great service. The guys at the reception are very nice. The only negative thing was the heating, it was probably set to certain times and so in the morning around 6am we felt cold because it was off.