Room Cibeles

The hotel was wonderful experience for our group! It is located on a side street right off the Gran Via. Within walking distance of many restaurants and Plaza shopping, beautiful doors that open up to balconies overlooking the City. I would stay there again!

Despite the warm welcome we discovered the sofa ( extra bed ) was full of unadentified stains. The same sofa that next morning had a couple of the wooden mattress holders on the floor. The microwave had to be changed as it was working whenever felt like. Worse was the mauld on the hallway walls and we had to request a bathroom curtain change as the one they had was full of mauld stains as well ( wonder how they did not notice ). The bedroom had a strong smell of sewage whenever the air con was on. Two rolls of toilet paper supplied and new ones for extra cost ( did not ask how much as a DIA supermarket is right opposite ). I guess extra toilet paper add to the cost basis. Extra towels and cleaning at a charge of 40 euro !!! Elevator out of order for two days. At least very central location

I saw some complaints in earlier reviews, and reserved judgement, and was glad I did. No, it is not a being-catered-to five-star hotel experience. It is a livable, tidy, and very conveniently located short-term rental apartment. It has a/c and and a clothes washer and a full kitchen with utensils. There's a tiny grocery up the street and a bakery on the corner and a pharmacy on the ground floor. The turn into Calle Jardines has a "do not enter" sign, but I was told that it is OK to do so in order to go specifically to the parking deck area a half block up Jardines from the entrance. There is no front desk. It is an apartment, it feels like home, just remember to call the owner in advance (i.e, from the airport or train station) and he will meet you there at an agreed time to hand over the keys and check you in. Leaving, just leave the keys inside and go. Simple. Don't just turn up unannounced or you will wait. Entrance is immediately to the right of the farmacia. There is a small lift. I plan to stay here again on my next trip to Madrid... the apartments are compact but comfy. A few dings around the edges, not pristine, just like any other apartment. Live like a native, temporarily...