Holiday Polynesia

This hotel is rated a 4 star for some reason! I would barely give it a 3 star. Unless you want something cheap with a rough crowd and bad food. Food is terrible, ants crawling on the counters where the food is being served and you can see the ants in the actual food and on the plates most of the time. The drinks are just as bad, they won’t make cocktails and you get served drinks in plastic or paper cups. Coffee comes out of a machine, there is no fresh coffee and no such thing as anyone making you an iced coffee. Staff are not overly helpful or friendly. Most of them have really bad English. The only friendly staff are the entertainers who are good with kids. Kids disco isn’t on until 9pm which is very late for small kids to have to wait up. Having to get a shuttle bus and then walk some more to the kids pool is really not ideal. The whole place is very run down and dirty. Air con in the rooms is not very strong so don’t expect to get a great nights sleep. The sofa bed is rock hard, I couldn’t let my child sleep on it so she had to come into the bed with myself and my husband. Not sure if pools are heated but they feel pretty cold when you get into them. No balls allowed in the pool for some reason and not allowed to have your drink in the pool either. The whole place needs a massive revamp and it doesn’t look how it looks in the photos online. We won’t be back and wouldn’t recommend to others thinking about coming. I’m very surprised one of us didn’t get really sick or get food poisoning here. Birds are washing themselves in the pool when the pool is closed in the evenings. Not too many places in walking distance, we spent a fortune on taxis to get out of there during the day. Loads of extra costs for things as well like indoor pool, others food and drinks. All inclusive is not really all inclusive. Games and bowling etc are all extra as well.

Safe not being included in the room although it says on website. Had to argue with them to say it says it's included but they wanted 3 euros 60 cents a day. Never ever paid for the use of a safe in a hotel room before regardless if it's all inclusive or not. Stayed in hundreds of hotels and if there is a safe in the room have always been able to use it for free Told not to drink the tap water. You get three bottles of water for your entire stay and have to refill them but the water there are only two water stations in the hotel, one is in the bar which doesn’t open until 7pm and the other is at the pool bar. Main buffet food average at best. 2 other restaurants on site and you can’t eat in them on all inclusive, you have to pay to eat in them. We have been told we can’t eat or drink at the other two complex’s on this site! We have been going out for dinner as the food is the same almost every night! Restaurant at beach club closing from 28th September even though Easyjet website says end of October is end of season Building showing it's age. Arcade area stinks of damp and needs refurbishing Lack of maintenance on the building as scuffed, chipped, dirty walls etc. The children’s soft play is broken and torn and needs replacing. Old Air con system not efficient/working very well. Luckily it's not too hot (26/27 degrees) so could imagine wouldn't be good in summer heat. Bath doesn't always have water when you turn it on which is a pain when you need to put your 3 year old to bed. The maintenance man said the water system is for showers and not baths although every room has a bath! Reception is chaos, not set questions. Just stand under the check in sign and wait to be called. The lady receptionist is very rude and talks to you like you are stupid. We wouldn’t stay here again.

Mamen excellent, attentive and friendly, 10 out of 10