Bali

Great family hotel. We visited as a family in July (three generations.). If you want a quiet holiday this is not the place for you- the hotel is full of families and the noise level is high, however the children had an amazing holiday. The entertainment staff work tirelessly to give all the children a great time with lots of activities going on throughout the day. The nighttime entertainment is more for the children than the adults. The hotel rooms are basic but are kept very clean. The housekeeping staff work very hard. Bear in mind that most rooms don’t have a kettle although you can hire one from reception. The restaurant is very clean and there was a lot of choice as they cater for all tastes. The all inclusive option includes house wines, sangria, san Miguel and named spirits. There is also an all inclusive room where you can get snacks throughout the day. There are three pools (which are always full of children.) I agree with previous reviews that the sun beds need replaced. You can’t alter the back of them so it’s impossible to sit up and read a book. There is however a great beach five minutes walk away where you can hire a sunbed and parasol for 8 euros a day. The hotel location is great. There is a bus stop five minutes away with buses regularly going up and down tne coast. The beautiful marina is a 15 minute walk and well worth a visit with lots of shops and restaurants. The hotel is at the top of a steep hill but it’s not huge. Overall we had a really great family holiday and would really recommend this hotel. Thank you to all the staff for working so hard to make our stay great.

We have just spent a week at MedPlaya Hotel Bali and overall we had a lovely holiday. Everyone we spoke to was friendly, helpful and worked incredibly hard. The hotel was always busy. The pools were great although small for the amount of people and there was plenty to keep children entertained throughout the day. The evening entertainment was enjoyable and there was a good atmosphere around the hotel. The food offered a good variety and we always found something to eat. The location is excellent, with shops, restaurants and the beach all within walking distance, although be aware there is quite a steep hill on the way back to the hotel which was tough in the heat we have had! Our room was comfortable, spacious and fresh towels provided daily if requested. However, we often found that the bed sheets still felt sandy after the room had been made up, so it would have been nice if the bedding had been changed more frequently after beach days. The hotel is a little dated in places and could benefit from some refurbishment. The restaurant and bar areas are modern and nicely presented, but the corridors and some of the communal areas are looking tired and would benefit from being updated. The all-inclusive snack bar was a little disappointing. On several occasions it was left untidy, tables weren’t always cleared promptly, and food wasn’t topped up very often, which meant the choice could be quite limited between meal times. The hotel was extremely busy during our stay, so the pool area could get crowded and sunbeds were in high demand. We were also visiting during a heatwave, so it was exceptionally hot, although that’s obviously outside the hotel’s control. Overall, we had an enjoyable stay. The hardworking staff, good location and family-friendly atmosphere outweighed the negatives, and with a few improvements to the communal areas and snack service, this could easily be an even better hotel.

We were two couples with two eleven-year-old children. The Wi-Fi was horrible; it kept dropping every moment. You pay for all-inclusive and it ends at eleven, at which point you can no longer eat or drink anything. Cockroaches in the room and on the stairs; I have photos. The waiter Francisco told us that we had to get up from a table where we sat down in a very rude way, and in fact, he even took our plates away to move us to another table. The phone to call the front desk did not work; they fixed it after we complained several times. The table where the children played ping pong had pigeon droppings on it; we complained, but they never cleaned it, I have photos. The elevators were always full and one was broken. Every time you order a drink you have to hand over a card and then keep track of getting it back; what an all-inclusive and what a vacation. At the front desk upon arrival, they do not explain the facilities well nor do they look for solutions for you; low empathy. The value for money of the all-inclusive leaves a lot to be desired. Not to mention that the pool attendant does not even help you set up a lounge chair; he tells you that is not his job, but looking at his phone all day is. We will not return, nor do we recommend it.