Bluebay Banus

Very nice resort. The animation is very very good. My child was very happy. A great thanks to Alyssa, Andres, Lidia and Emila. 10 days with sport and funny games. I recommend this resort.

BlueBay Banús is marketed as a 4-star hotel, but we’d rate it closer to a 3-star. The rooms were clean but very dated and in need of refurbishment. Don’t be fooled by the photos online—they don’t reflect the current condition of the hotel. The pool area could also be much better, with algae between the tiles, broken and dirty sunbeds, and unclean tables. Breakfast was disappointing and below what we’d expect from a 4-star hotel. Our biggest issue was customer service. We were told we could use the shower room after checkout and understood we could reserve a time, only to be told otherwise. Rather than resolving the misunderstanding, the receptionist manager, Jose, argued with us in front of other guests, which was unnecessary and unprofessional. The hotel is competitively priced, so expectations should be realistic, but basic maintenance and customer service should still be of a higher standard. The location is excellent, but we wouldn’t return.

"I had booked two months ahead and asked for the exact room where my partner and I stayed last year, looking forward to a romantic return visit. But when we arrived, I was given a completely different room. After I spoke up, they moved us to a third room instead. I couldn't really make sense of their explanation, especially since the room I actually booked (and had a confirmation email for) sat empty during our whole stay. It feels like this hotel isn't interested in building a base of regular customers, but focuses more on random bookings through travel agents. I usually love this place, which is why this experience was so disappointing."