Las Chapas

Poor location. The hotel is set in a woodland which contributes to amount of ants and spiders present I. The rooms and corridors. It is also right next to a motorway/ busy highway which did not feel safe when leaving the hotel on foot. The grounds are kept nice however the rooms are dull, small, and very dated. My room had damp on the ceiling near the wooden grate. The painted layer of the wood on the door frame was peeling off, like it was rotted. The wall lamps were hanging off by the wires and kept in place by being balanced on the wall fixtures. The bathroom was dated, with mildew and rusty handrails. The food hygiene was poor. Dirty chairs, tables and cutlery in the main restaraunt. Flies everywhere and on the food. Chefs not wearing gloves when handling food. Using the bare hands to pick up salad to put on our plates/ burgers. Some food from the snack bar was served on squares of paper. They appeared to be picky as to who could have paper plates from the snack bar. The food in the main restaraunt was barely warm. The boiled rice was ice cold. We had to warm our food in the microwave. The pool slides were good, however the pool is much smaller than the pictures look. Lifeguards sat behind a small wall on their phones and not watching the busy pool. The sub loungers were very dirty and did not appear to have been cleaned for a long time. With dirty brown water and dirt pooled in the curves of the legs/white frame. The entertainment was good if you are Spanish. They did not speak any English and when anyone did it was minimal. All entertainment was in Spanish. They did not cater for English at all and was very Spanish focussed. This hotel is advertised as a 4 star but at best it’s a 2.5. It looks the part in pictures but in reality is dirty with poor hygiene and not English focussed at all.

As soon as we entered the room and before we even unpacked, we turned on the air conditioning. 5/10 minutes later I went to the bathroom and as I walked through the door I slipped because there was a puddle of water (I have had spinal surgery and a fall means ending up in the operating room with broken screws). It turns out that water was dripping from above the bathroom door frame where the air conditioning drain pump is located, and it must have been broken. I immediately called the floor maid who was outside (I must say they are lovely) and she herself took photos and reported it. Well, it turns out maintenance didn't come and I had to file two more complaints at the front desk, and they kept us like that for 2 days with towels on the floor and the trash can in the middle of the bathroom door (the cleaning lady saw it when she came in to clean), and the hotel didn't even offer us a solution, not a room change or anything... To top it off, the second night my husband plugged his phone in to charge and we went to bed (I know you shouldn't leave anything charging at night), but thank goodness I wasn't fully asleep because I heard a spark and saw smoke coming from the charger and we quickly unplugged it... But the room's circuit breaker didn't even trip; who knows what would have happened if I had been asleep. Otherwise, the stay was pleasant, the staff was lovely, the food was good, and the entertainment was short but good.

Everything perfect! All the staff, food, and facilities! Recommended for all those families who want to enjoy themselves and have a good time!