H10 Estepona Palace

Stayed at this Hotel for 7 nights from 15th September 26 We booked an Ocean Junior Suite All Inclusive. On arrival we were given a room with a shower over the bath which was extremely slippey and dangerous. On complaining we were told that a walk in shower was only available 2 days later. This stopped us from unpacking our cases fully and when eventually moved our day was wasted with moving. The reception staff was extremely unhelpful boarding on being rude. Because of the inconvenience we were promised a bottle of champagne with didn't arrive and when we queried this the next day a bottle of cheap Cava was left in the fridge. The food in the restaurant was a very poor quality and choices. No teapots for tea or teaspoons at breakfast. No fresh orange juice just orange out of a machine which tasted like Kiora disgusting !!! No lovely yogurt pots just one jug for everyone to use. No breakfast bowls for cereal people were stood around with arms folded waiting for them. How can a 4 star Luxe Hotel use pre mixed eggs out of a carton to make Omelette' because that's what you will get here if you want one for breakfast. The lunches and dinners were no better with very poor choices and quality. The pool area sunbeds are of the standard of a 2 star hotel. No thick cushions just basic beds which many need replacing because they are faded and haven't been cleaned. No drinks tables at all in the pool area and no waiter service. This is the first and last time we have stayed at a H10 Hotel. The Iberostar Hotel in Santa Posa where we stayed in June the difference is immense. They were excellent and nothing was too much trouble with attention to detail and service spot on with excellently trained staff. This hotel was not up to our standards in any shape or form and is inferior in every way. I would never recommend an H10 hotel to my family or friend who are both extensive travels.

A very nice, quiet hotel with a great property that invites you to linger. Everything is very clean and well-maintained. Our room had a great view of the pool area and the sea. On a clear day, you could see as far as Gibraltar. Unfortunately, the bathroom had a very high step into the tub/shower, which caused me (59 years old) some difficulty. But I am sure that if you state when booking that you have limited mobility, you will get a different room. The staff is very helpful and friendly in all areas. I even received a mattress topper because the mattress was a bit too firm for me. I definitely recommend booking a rental car at the front desk. The car was in the parking lot in the morning, and in the evening we simply handed the car key over at the front desk. It doesn't get any easier than that. Now, however, comes a minor drawback: Despite prohibition signs, some guests consumed alcohol and other drinks in the pool, in the water. Once, an empty cup was floating in the water, which my husband then removed. On the last day, a guest even ate an ice cream in the water. And all of that about 2 meters in front of the eyes of the pool attendant, who never intervened or cared about it. At checkout, we reported this to the reception, which immediately noted the complaint and promised to remedy the situation. Everyone very helpful

How is it possible that in a Spanish 4* hotel you only have one red wine available at the bar - a Rioja Crianza! So many great Spanish red wines to choose from and that’s all you have to offer! Really poor!