Riu Palace Bonanza Playa

Really disappointing. The hotel is seriously understaffed. The bedrooms are in dire need of renovation, the public areas however are immaculate. Breakfast is probably the best meal of the day but...

Everything was amazing - the staff (at the reception, in the restaurant, lobby bar), the rooms, facilities (pools, spa), the food, drinks. We are more than satisfied and very thankful! We are also...

The hotel itself is very well located, and this is its advantage. Very rude and extremely unfriendly staff who don't want to solve problems. The rooms are quite old, there is no insulation between...