Cases de Son Barbassa

It was impossible to book by phone, they do not answer, and on TheFork they never accepted my booking request.

The surroundings were so beautiful! We were visiting the restaurant for dinner. The food was actually a bit disappointing, in turn the surroundings were so beautiful and the service really good, this raised the overall experience up! The beautiful location puts the expectations for the food very high, this did not live up to the quality. The wine was good!

Absolute mess from the moment I arrived. The receptionist was in a nervous state. I had to wait 20 minutes to get checked in. They couldn’t find the online deposit I’d paid via their agent. The superior suite I paid extra for was very odd and dark and had no window! The restaurant could only serve cold food as their oven was not working! I was informed in the restaurant that they had found my deposit. They had already taken my credit card details for the balance so I assumed all was sorted. I was given a free glass of Rose wine because of the reduced menu then they tried to charge me for it which became a debate when I came to sign the check! I finally went to the pool to relax and asked the receptionist who was walking by if the pool bar was serving drinks she told me yes and she’d arrange this. When a waiter appeared he informed me that until I went and paid my bill they wouldn’t serve me any drinks as they’d not received my deposit. I went immediately to the reception and saw the owner who sat in a chair and seemed to be bullying the poor receptionist but doing nothing himself. The attitude was completely unprofessional, hostile and absolutely no apologies for their mistakes. At this point I decided to leave. Fortunately I’d not paid in advance and the online payment link was it turned out not working so I paid for the snack I’d had for lunch and left. If you want a relaxing break in an establishment that shows you professionalism and respect then I DON’T recommend this place.