Alondra

The staff was top-notch and very friendly. Everything is nice, new, and prettily renovated. The pool has plenty of shaded areas, which is really great in midsummer, and the lounge chairs are also new and very comfortable. The buffet is not large, but there was always something delicious available. The snack and drink prices are perfectly fine. €2.90 for 0.5l of bottled water. The shrimp with garlic for €9 were amazing. The water pressure was perfect, which is always important. The only downside was that the air conditioning unfortunately broke down for one day. Since it was the weekend, unfortunately no one came. The next day around 4 p.m., however, it was running again. Thanks to the night porter, who was truly dedicated to helping every single guest in their own language, despite dealing with angry and disrespectful guests. Great job Hernán, you were exhausted yourself, yet you took good care of us. Overall price-performance is okay. A refrigerator would be great, as well as a few more hooks for towels in the bathroom. Maybe see you sometime.

A very disappointing experience. My first room had clearly visible mold and moisture around the air conditioning unit. The air conditioner was leaking, and the entire area appeared unhygienic. Shortly after checking in, I started experiencing health issues, including constant sneezing. I reported the problem to the reception immediately. Unfortunately, one German receptionist was rude and unhelpful. Despite the visible mold and my health complaints, he told me that there was no other room available and that I would have to stay in the room until the next day, when a technician would come to clean the air conditioner. As a result, I had to spend two nights in a room with visible mold, which I found completely unacceptable. Only afterward was I moved to another room without mold, and my symptoms disappeared completely. The other reception staff were friendly and helpful. The problem was not the entire staff, but the way this particular employee handled a legitimate complaint. A hotel should take mold and hygiene issues seriously and act immediately to protect its guests.

We spent 5 days and 4 nights at this hotel and, honestly, the experience was quite disappointing. The daily cleaning of the rooms left much to be desired. Basically they made the bed and swept over it, but little else. Even with visible stains on the sheets, they did not change them during our entire stay. Another negative aspect was the air conditioning. It barely had any power, so the room was very hot and it was difficult to rest, especially at night. The indoor pool didn't give a feeling of cleanliness either, and both the lounge chairs and the tables at the outdoor pool were frequently dirty. As for the buffet, both breakfast and dinner seemed very basic to us and not very consistent with the Mediterranean gastronomy we expected to find in Mallorca. Furthermore, the quality of some dishes could be improved; for example, on one occasion the rice was so hard that it was practically inedible. We were also surprised that drinks were not included at the dinner buffet. Even a small bottle of water cost €2.90, a price that seemed excessive to us considering the type of service offered. In general, we believe the hotel has quite a bit of room for improvement, especially in such important aspects as cleanliness, maintenance, and food quality.