Can Simo Petit Hotel

We arrived at around midnight and weren't told we had to book into the main hotel around the corner, there was no reception open , only by luck we found out. Our names were not recognised on the system,took about 2hrs to get into the hotel eventually! Room was tiny, nowhere for me to get ready ( put make up on etc) sloping ceilings in the bathroom which didn't help in there! The historic centre is lovely, however dont use this hotel, its definitely not 4 star!

My experience at Hotel Can Simó was very disappointing. I traveled to Alcúdia for an important family matter and initially booked a room. Later, I had to additionally book a suite worth €220, as the establishment informed me that it was not possible to add extra beds for the minors traveling with us. What caused me the most problems was discovering that the accommodation does not operate like a traditional hotel. The rooms are distributed in different locations and accesses, with numerous flights of stairs. I have a recognized disability of 59% and a dependency of 26%, so this information was essential for me. Had I known about these access difficulties beforehand, I would probably have chosen another accommodation. I was also surprised that the establishment lacks a physical reception. The only means of contact was a phone number, but every time I tried to call, whether in the morning, afternoon, or evening, an answering machine would indicate that they were out of business hours. When I finally managed to communicate the problems encountered during the stay, the hotel did not contact me at any time to inquire about the incident or to try to offer a solution. Furthermore, the general condition of the suite did not match what I expected for the price paid. I found various maintenance and conservation issues that I photographed and submitted during my complaint. After the intervention of Booking.com, the accommodation also showed no willingness to reach any agreement. My intention with this review is to help future travelers, especially those with some degree of disability or mobility difficulties, so they have all the information before booking.

Very disappointing. Nice location but nonexistent service, deplorable customer experience; no reception (check-in at the door with key distribution by a machine!), difficulties finding the room which is in another building on another street... no housekeeping service on Tuesday!!! (Even when asking). The breakfast is in another building. Definitely not a hotel!