Hipotels Don Juan

We had booked at this hotel, but they overbooked us, so we were placed in another hotel. If explained, no problem, but Mélanie (if I am not mistaken about the name) at the reception was as unpleasant as possible and did not explain anything to us! It was almost as if she was blaming us and scolding us. Really unpleasant, zero communication, and zero customer orientation. Shameful!

Just back from a week at this lovely hotel. There is really nothing I can fault. From it's location right on the beach to the wonderful friendly efficient staff . We had a sea facing room .. well worth paying the extra for which was clean roomy and had a great bathroom .. fabulous shower . We were bed and breakfast so can't comment on evening meals but the choice at breakfast of really good quality food was immense definitely something for everyone. Also can't forget the live evening entertainment combined with a delicious cocktail great way to end each day . First time at Don Juan definitely won't be our last .

What a wonderful 4nights stay! 2 x 63 yr old ladies in our element!!!! On arrival ,after midnight ,we were escorted straight to the dining room ,while our cases were locked away until we had finished our perfect cold buffet meal with water, that was waiting for us to enjoy. We were then unfortunately given the wrong room by the most apologetic night receptionist . This was a fabulous suite . However we had purposely booked a select room with a sea view. We were reassured that the following morning the problem would be resolved, indeed it was with a complimentary voucher for drinks in the bar. Not expected but very kind. Ivan on reception was extremely polite and friendly, thankyou to him. After this, the holiday was so relaxing. The food was amazing. The room was spotless and the staff could not have been lovelier. Magda was a fabulous entertainment lady, we loved our aqua fit class at 12 o'clock each day. We are already looking to book again next year. Thankyou Don Juan. See you again for sure .