Iberostar Alcudia Park

Very disappointing experience. The rooms are very basic. The food is just ok. They have a bbq buffet that was the highlight of food for this resort but you have to make a reservation. We paid for two meals per day but that doesn’t include water, soft drinks, etc. They charge you for water! The family shows are bland. The place is packed with running kids whose parents are not monitoring making it feel like you are at an amusement park. They nickel and dime you for everything. Overall, not enjoyable and I would not recommend.

Pros Beach is fantastic. Very sandy and water very clear and clean. Also very safe. Place is generally tidy. You don't see rubbish or broken glass lying around. Food is pretty good quality and ice cream is always available. Place never felt crowded despite being peak season. Entertainment is adequate. I wouldn't say sensational (although ABBA night was), but it was fairly okay. Cons The lobby/reception has a constant horrible mouldy/toilet smell which never went away. The room floors had the same smell There's no real nice place to have a quiet drink in a quiet setting with nice sofas. This was a big miss for me. Sunbeds are a real issue. Despite the resort constantly telling people not to reserve sunbeds people did it anyway. We could never get one after breakfast. Other resorts we've stayed in allowed us to remove unused sunbeds with towels on them. Most of the day sunbeds were unused with towels on them. Air con is almost non existent. Room air con was minimal. We thought there was an issue but apparently thats as much air con as their is. The place always felt warm. No self serve drinking water available in lobby or sports bars. Always have to ask someone for it. The bar at the other end by the beach you could take water yourself. Staff generally didn't look happy. There were one or two exceptions but most felt like it was a chore to serve or help people. Room (family room) was very minimalistic. TV barely worked. Bathroom didn't even have a lock. All inclusive is very expensive yet they only provide the most basic beer, wine, cocktails and whisky. The aquapark was very disappointing. Must be the world's smallest resort aquapark. Like two small slides for 6 year old and two for toddlers. Kids mini disco too early at 5.15pm. The sun is still soaring and it takes place in the smallest kids pool. The staff didn't seem to speak as much English as I expected despite most guests coming from the UK. Summary Expected a lot more for the extortionate price. The place didn't feel like luxury felt a bit run down especially the smells. I think a future trip to Mallorca I would stay in a cheaper hotel on the beach as there are many places outside to eat and drink. Other guests I spoke to on our floor mentioned they didn't have a connection with the staff as they just didn't look happy. Message for resort Your guests are paying a premium to stay with you. Make them feel important. A smile goes a long way. Asking them if they need anything makes a big difference. And please do something about the smell in the lobby. Its the first experience guests encounter.

Very well located, on the beach with direct access near the port. Large pool perfect for children with slides for the little ones. Very, very good food and very welcoming staff. Second stay at the same place and we will return without a doubt.