Hotel Hostal Cuba

Attracted by the excellent advertising work and the good location, I stayed at this hotel from August 1st to August 4th, 2026. Unfortunately, the stay did not live up to expectations, especially considering the hotel's category and the price of about 350 euros per night. Rooms and soundproofing The rooms are quite noisy, especially due to the noise coming from the street. The hotel is located in the lively Santa Catalina neighborhood, a location that is certainly a strong point, but which turns into a weak point due to the inadequate soundproofing of the windows. The nightlife and the noise associated with it continue until about 4:00 AM, especially between Saturday and Sunday. I also took advantage of the local bars and returned at 2:00 AM, but unfortunately, it is not possible to make up for the lost hours of sleep in the morning, because the street noise and that related to the normal activities of a lively city start early and are clearly heard in the rooms. I reported the problem to the staff, who were already aware of the situation. It was explained to me that it was not possible to change my room because they were all occupied and that, in any case, an alternative accommodation would not have improved the situation much. Cleaning service Another sore point concerns the room cleaning service. The hotel shows attention to waste and environmental protection, asking guests, through a special card on the pillow, to indicate if they wish to avoid changing the sheets. After the first night, which was particularly troubled, I had not left the card on the pillow, but the sheets were not changed anyway. The next morning we left the room at 9:30 AM to go to the beach and, upon our return, around 3:00 PM, the room had not yet been cleaned, even though we had left the card indicating to clean it on the outside handle. At that point, I decided to rest to try to catch up on some sleep and turned the sign to the “Do Not Disturb” position. In this regard, I would suggest differentiating the colors of the two signs, “Do Not Disturb” and “Clean the room,” more significantly, because visually they are very similar and the staff could easily confuse them. At 6:00 PM we left the room and I informed the front desk again of the need to tidy it up. Upon our return, however, only the towels had been changed, with the explanation that the assigned staff was no longer available. In-room amenities Another negative note, especially considering the hotel's category, was the lack of some amenities that I would have expected to find in a four-star property: a kettle with tea and herbal teas and a coffee machine. Even the bottle of water was provided only on the day of arrival and was not replenished during the stay. Luggage handling One last suggestion concerns luggage handling at the time of check-out. When leaving suitcases at the front desk, it would be preferable to attach a tag with the room number and adopt a more structured procedure for retrieval, avoiding leaving the responsibility to the guest to independently identify their own luggage at the time of pickup. Positive aspects There are, however, some very positive aspects. Breakfast on the terrace is good and offers a beautiful view. From the same terrace, it is also possible to have an aperitif starting at 6:00 PM and, as hotel guests, we were reserved the most exclusive table, which I particularly appreciated. The service was also very positive: the staff, both at the front desk and at other times during the stay, were extremely kind and helpful. Conclusions Overall, the hotel has an excellent location and some very interesting features, but in my opinion, it presents some significant issues, particularly regarding the soundproofing of the rooms and the cleaning service. Considering the category of the property and the price of approximately 350 euros per night, I would have expected a higher level of comfort and service. The location, the terrace, the breakfast, and the courtesy of the staff are certainly strong points, but they do not fully compensate for the problems encountered during the stay.

Awful. Room 105 which we were checked into after booking directly as previous customers was horrible. A tiny window in the corner. Air conditioning not working, exceedingly hot and couldn’t sleep in the 30 degree heat. We did complain and the manager decided he would visit the room to fix the issue. He placed a large noisy mechanical fan on a soft stool next the bed. The cord stretched over from a plug that was a trip hazard. The fan could not be used. Outside there is a nightclub running until 3am or so. There is a dj on the roof. The rooms are advertised as soundproof. They are not. Nowhere near it. Second night they moved us to a suite where the air conditioning which is advertised as standard to all rooms, did actually work. We left at 3am to go home The manager Guilm said he would refund us for such an expensive stay that we may as well have spent outside. The refund has arrived for one night. Not what they promised. Hated this place, after staying a few times before I have completely changed my mind. Visitors flock to this place from other hotels to dance on the roof terrace, but they go home to cheaper hotels and cause all hell of noise at the expense of people paying a lot of money to stay as hotel guests here. Lots of exhausted guest have breakfast in the mornings. If you want to spend this amount of money per night, stay somewhere else. Please take note that the rooms are not soundproof and you may get one where the ac isn’t working. They don’t care if you are a previous customer or indeed if you booked directly. Even worse, their prices are high for such shoddy service to resolve issues. Don’t stay here if you want a relaxing night sleep. Even when you do drift off, the bin and service lorry will have you awake again by 8am

The worst 2 nights sleep ever! This hotel is in a great location, but you sacrifce that for the noise. Firstly you're surrounded by bars open until early hours with the noise of people drinking outside, standing around on pavements etc. Second, there's a main road veyr nearby with traffic, horns beeping then, finally, the hotel has a roof top bar open until 1am - although it was on the floor above us the noise carried down the marble staircase and into our room. They say each room has soundproofing but unfortunately that doesn't include the doors or windows. The staff were very polite and moved us to another room but the window in that room didn't close properly so it was even worse than the 1st night! We left early. Only positive thing was the breakfast - very delicious!