Lancaster

Quote surprised by some of the reviews as we are here now and its fab! No issues with the area around the pool and no sagging beds! No problems getting sunbeds. All the staff are welcoming and friendly and the restaurant is fab. Our room was great with a wraparound balcony and we could see a beach each side. No issues with noise even though we were facing a hotel full of youngsters and didn't even get woken up by the England celebrations! Loads of fantastic restaurants nearby and a short walk to the beach. If you fancy a night put the strip isn't too far away. Would definitely come back!!!

With the idea that this hotel was a former Cooke club chain, I can see why this is no longer the case. The hotel is in need of a refurbishment / renovation; the wooden deck around the pool where pieces were loose / sticking out, the mattresses of the beds all sagged and the bedroom was very noisy, especially because of the door that folds shut so you can hear this all over the floor. Just like talking in the hallway. It was really a youth hotel, many groups (especially Germans). Breakfast and lunch nice and lots of choice and the location was perfect, close to beach and promenade and easy by bus / taxi to Palma center or airport. Furthermore, there were plenty of beds at the pool, if you go to the pool a little on time (9.00/9.30) you have plenty of choice. The pool does not open until 10 am.

Unfortunately, this hotel was not the relaxing experience we expected based on its advertising. During our stay, the atmosphere was very loud and dominated by large groups of guests, particularly around the pool area. There was frequent shouting, disruptive behaviour, and ball games in and around the pool, making it difficult to relax. We also witnessed behaviour that made us uncomfortable and felt that staff did little to address it. The hotel itself was noisy, with poor soundproofing. We could regularly hear doors slamming, shouting in corridors, and early morning noise from outside our room, which made it difficult to sleep. We found some staff members unapproachable, and as a result we spent most of our time away from the hotel exploring Palma and nearby beaches. Overall, the facilities were okay, but the atmosphere was very different from the calm and relaxing environment we had expected. We were happy to come home..