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Reviews from Guests

4.0/5

tripadvisor

1,971

Reviews

from real guests

humpled

5

/

5

We have been here 4 years in a row. Good location. A 5 minute walk to seafront/ beach and a small supermarket and restaurants. 15 minute walk to centre of Puerto pollensa. 5 minute walk to bus stop. Attentive service, fantastic breakfast, very clean. Getting a sunbed is an issue travelling July/August and you have no choice but to put your towel down pre 9am if you want a sunbed. There are double rooms available and apartments. Some apartments sleep 3 and are split level with stairs in. These would not be suitable for younger children and those with walking issues. Other apartments sleep 4 and are on one level. Pool view apartments are much nicer in my opinion. Generally speaking it's a quiet/ family orientated resort. One year we were allocated a ground floor apartment in a corner. There was a known smell/ sewage issue with this room. I am surprised they still allocated it as the smell was horrendous. Luckily they changed our room as it was so strong we couldn't eat in there. I hope they have since fixed this issue. Search around for prices as it varies considerably. This hotel is a good 4 star hotel. Full with families with young children in July and August. Avoid these months if thats not your thing. Popular with cyclists and couples in other months.

V4418BUsophieb

3

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5

The hotel is beautiful and in a perfect location. The pool is amazing, and we really enjoyed the breakfast too. We are currently staying here, and overall we have had a lovely experience. The only major issue I would mention is that the air-conditioning system really needs updating. Our room reached 27°C during the day and the lowest temperature we could get it down to was around 24°C at night. We have to keep the curtains shut for it to reach a cool enough temperature. We spoke to reception, who have been absolutely lovely and very helpful. They provided us with a fan and have repeatedly told us that an engineer is coming to look at the air conditioning, but unfortunately this still hasn’t been resolved during our stay. With a one-year-old, the temperature in the room has been particularly difficult, especially at night, and it has affected our comfort and sleep. If the air-conditioning system was improved, this hotel would have been perfect for us. We would definitely recommend the hotel based on its beautiful facilities, fantastic location, lovely pool and breakfast — we just hope the air conditioning can be addressed for future guests… we would 100% come back to this location but we would definitely look for other hotels unless this has been resolved.

NicolaBK

5

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5

Visit was a family visit for my mother’s 80th birthday with 10 of us in 5 rooms. Most importantly Mum thought it was the best hotel she had every stayed in.🥰 Pros Rooms are incredibly well kitted out. Huge amount of storage. And very spacious. Beds are very comfortable and it’s in a great location. The pool is beautiful and the swimming pool is a great addition. Breakfast was fabulous. We stayed in room 204 with a sea view, if you squint. 🤣 5 mins walk to fantastic beach. €21 for 2 sun-beds and umbrella Cons: Bar shuts at 11 Shower had pretty poor power Room dark as on two floors Restaurant staff very surly but efficient Late September and there was not enough sun-beds. Always packed. But we would all stay here again in a heartbeat.

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