Eix Alzinar Mar

Me and the Mrs had a brilliant week here we have just got back the hotel is clean rooms are done up nice Raymond who does the entertainment does a brilliant job As does Noa on the pool bar I would say she could do with some help on there as if it wasn't for the life guard at the top it is hard for her to know people are up there but she does a brilliant job Artoro and Hernando 2 of the waiters are brilliant they have built massive rapports with guests all week and nothing was too much trouble for them The only snags we had was the decking could do with a lot of work there were a couple of incidents where people nearly stood on nails they were sorted by maintenance in a timely manner Plus the restaurant at night could be opened a little longer and advertised that it shut at 21:00 a little better there is a sign in the main reception which isn't noticeable and we was not told when checking in and we sometimes like a later tea so when we went in at 20:45 we were rushed through everything so they could close Also could do with some better seating on the nighttime area and more of it as a lot of guests who wanted to watch the entertainment or take part in the quizzes couldn't cause they couldn't get a seat These weren't a massive issue it didn't spoil anything for us it's just a bit of feedback The food was brilliant especially in the lunchtime bar down the bottom All in all it's a class place to come too just need a little work on certain parts but I wouldn't let it spoil anything

Unfortunately, the customer service was the biggest disappointment of my stay. As a Black guest, I felt ignored and as though I had to repeatedly ask for support and attention, while I observed other guests being treated noticeably differently. I want to be clear that I’m not making this comment lightly. Nobody should have to question whether they are being treated differently because of the colour of their skin, especially when they are paying to enjoy the same experience as everyone else. This was the only major negative of my experience, because aside from this, I would have genuinely rated my stay 10/10. It’s 2026, and I find it extremely disappointing that this kind of experience can still happen, particularly in a popular international destination like Spain that welcomes visitors from all over the world. I strongly believe staff should receive better training and education around equality, cultural awareness and treating every guest with the same level of respect and attention, regardless of their race or background. I hope this feedback is taken seriously. Every customer deserves to feel welcomed, respected and valued — not made to feel like an afterthought because of the colour of their skin.

Where to start..... Let's start with the 'very small niggles..' Coffee and tea being replenished in the rooms was a bit hit and miss also had very little milk left in the room. One lunch time was extremely busy due to it raining mostly due to people having ate but hanging around.... Now that's out of the way, a truly fantastic hotel where the staff do everything they can to ensure that you have a wonderful and relaxed holiday. We only booked 2 weeks prior to travel and we had a suite with a private pool, a truly amazing relaxing experience to be able to float around in your own pool. Check in smooth and chilled Cava helped, our room was not ready so we dropped our bags in the luggage room then had lunch. We was called by reception just after finishing then headed to the room. The room was spacious and very well decorated, air con worked perfectly, in fact the wife would turn it off overnight due to being too cold. The hotel is a bout 10 mins walk from the main resort which was perfect for us, however the return leg is slightly uphill. Would we stay here again, you bet we would. re-jigged our Xmas plans in order to come back next year. gracias por unas vacaciones maravillosas