Gran Hotel Son Net

My stay at Gran Hotel Son Net had both very positive and disappointing aspects. First, the property itself is absolutely beautiful. The architecture, gardens, and overall atmosphere are stunning, tasteful, and full of character. However, for a 5-star hotel, I expected much more attention to detail and service quality. I stayed in Suite 23 and, despite its historical charm, the strong moldy smell when entering the room was extremely unpleasant and not compatible with a luxury hotel experience. I also had issues during check-in. I arrived at the official check-in time and still had to wait around two hours in the bar area before my room was ready. It is also worth mentioning that my wife is pregnant, which made the long waiting time and lack of proper assistance even more uncomfortable for us. Another disappointment was that no staff member ever offered to present the hotel, its facilities, or the history of the property. Considering how unique the place is, I expected a much more personalized experience. The restaurant was also below expectations, with an extremely limited menu and disappointing food quality for this level of hotel. Finally, I requested a croissant through room service in the afternoon and was told it was only available during breakfast hours, which felt quite inflexible for a 5-star property. Overall, a visually incredible hotel, but the service experience falls short of true luxury standards.

Grand Hotel Son Net is a stunning property and we wanted to love it. Gardens are beautiful and their breakfast was genuinely exceptional. However, our one night stay was completely and utterly ruined. This was the first night of our babymoon. I am pregnant, travelling with a toddler & expected a relaxing stay. We chose Grand Hotel Son Net specifically for a special, peaceful and luxurious experience to celebrate before our new baby arrives. From 10:30pm until the early hours of the morning we were subjected to loud relentless industrial mechanical banging directly adjacent to room 24. It was almost every hour until sunrise… When I raised the issue, staff claimed to have no idea what was causing it. In a boutique hotel of just 31 rooms that response is simply not credible. Furthermore, the room had a welcome card with two other guests names on it- suggesting our room allocation was a last minute decision made with little care or attention. The hotel comped our small food bill as a gesture. It was less than a quarter of the cost of the room. For a ruined babymoon, it doesn't come close.

We stayed for lunch today as it was just wonderful and dreamlike. The staff was fantastic especially to our 4 year old son. The food was great. One of the most beautiful spots on earth we have seen. The view of the mountains is unique. Just the driveway to the hotel is so nice. We will definitely come back.