Sol Calas de Mallorca Resort

The staff are absolutely awful! So rude and unhelpful, especially Waka! I have never known a hotel charge for clean pool towels! You pay 20€ deposit per towel and there is a charge of 1€ per day to replace with clean. Granted it’s only 1€ but that’s not the point! We also had to pay for the safe, 3.50€ per day, that didn’t work for the first 48 hours and although continuing to ask, nobody came to look at it! we also had to pay a 10€ deposit for a kettle, but had to provide our own tea, coffee, sugar and milk! We asked the reception staff to book a taxi for us one morning, they tried once and told us they couldn’t get through and to come back in 30mins!! I asked if they could try another taxi company and they didn’t acknowledge this! We also had a light out in the bedroom which took 3 days for them to come out to! We are only part way into our holiday and honestly, the customer service continues to get worse!

We are just about to conclude a 10 day stay at this hotel (3 adults) and it’s been a really great experience and we will definitely return. If you’re thinking of coming here don’t listen to the serial moaners. It’s a very decent 4* that proved to be good value for money compared to other holiday quotes we got at the time of booking. Staff including those in bars restaurants and reception are super friendly and helpful and the animation team are really excellent. The location is quiet ( that’s a good thing) but there is a cluster of bars and restaurants, souvenir shops and a supermarket plus two mini golf just a short walk away (uphill but not too steep at all and not far - I can manage it easily and I have arthritis in my knees and feet) so it’s all you need nearby if you fancy a change of scenery. There are also several buses nearby to other local towns and markets and organised coach trips to Palma etc you can book on site. We didn’t do one but there are also boat trips bookable at the beach and other guests said how they enjoyed them. My husband did the 15 min walk to the lovely beach along the cliff side walkway highly recommended. The views from the hotel are to die for. Mostly the hotel is kept clean and well looked after. There are a few areas I would say they could do a more thorough clean or some general maintenance such as lifts, corridors etc but they are approaching end of season (due to close 25 Oct) so assume these will get addressed when they close or before they reopen. There are excellent access provisions to the main areas by way or ramps, hand rails and even chair lifts. The food is good and varied given its one main buffet restaurant. We tended to sit on the outer areas so found this very pleasant. I can imagine inside it might get a bit warm especially in July/aug. They also have another restaurant doing burgers hotdogs salads etc at lunch and a snack bar for bits like pizza and sandwiches when either restaurant is closed. They offer theme nights and mix it up as best they can every day. The a la carte chef at lunch and dinner on occasions is excellent and a nice touch. There are multiple areas to sit adjacent to the various bars especially if you want some time out of the sun. There is one bar with branded drinks where you pay but it’s just an option there are plenty of other bars. Beds are reserved but this didn’t seem to be a huge issue and there are plenty around the two pools and on the grass areas. Rooms are spacious with good showers, adequate storage and comfortable beds and our air con worked well. A nice surprise was the variety of English channels on the tv. Yes branded drinks are charged (quite normal) and a few other things like some cocktails and iced coffee but wine beer spirits and a variety of cocktails are all included. My only very minor recommendations to the hotel are there needs to be tea coffee making facilities in the rooms or somewhere to get these from before 8am when the restaurant opens for breakfast. The ability to change towels without charge should be available to those guests staying longer (eg 1wk plus).

Location is not the best for the town if your not as active as you used to be. It's not far but it's uphill reception said can't get taxis so I'm the only one out of our party not to see the little town. Sightseeing train advertised but reception said it's not run for 2 year's yet my friends work mate went on it in August this year. Hotel lifts are all over the place & you can be going up & down for 15 minutes sometimes. Reception told us not to put towels on sunbeds before 10am yet I witnessed many people putting towels out at 6am onwards & if you did leave it till 10 you won't get one. Although all inclusive you can't get a bottle beer & it's supposed to be san Miguel on draught in little glasses & it goes flat within seconds & there's no decent whisky to be had either. If you're like me & like a tea or coffee on balcony end of night or early morning then forget it cus it's the only place I've ever stayed with no facilities to make one. I took a cup up for 4 nights & the cups were still there the day we left so the cleaners obviously hadn't been on balcony all the time we were there..food was ok but very repetitive but restaurant staff were the best staff in the hotel. Fair few steps with no handrail & poorly lit & entertainment was only geared up for younger people. It was a break that felt a little like being in an open prison for me as I couldn't relax with a cuppa unless it was in their time zone & I couldn't get up the town.. I've been to alua soul hotel in ibiza which is country miles better than this place. So if you're looking to go here then do a bit of homework on the place and area first. Definitely won't see us again & oh if you like a decent sunbed you'll not get one here they're so dated & uncomfortable..rant over..