Sol Menorca Hotel

The hotel is beautiful and set in a quiet area in the south of the island. Our room was a good size and very comfortable with a nice side view of the sea. It was always kept clean and the hotel does an evening turndown service. All the staff were very helpful and friendly, but it seemed clear that they were short staffed as service was regularly very slow . On a couple of occasions, in both the main restaurant at breakfast and the cafe bar area in the evening, having ordered drinks we ended up leaving after 15 minutes because they hadn't arrived. A few times at breakfast the order was not delivered correctly and the majority of the time the eggs arrived cold. In fact, in general we found the food very average especially considering the price. Food and drink is very expensive and as a result we saw so many guests eating in other places and even eating homemade sandwiches by the pool. Can't help thinking if the hotel adjusted their prices for food and drink more guests would eat in the hotel as it is such a lovely place. Great swimming pool with plenty of large comfortable sun beds and umbrellas around the pool and gardens with views out to sea. The Spa was fabulous with professional ladies from Thailand giving excellent massages.

A fantastic hotel, made so by the staff. Without exception the staff, of which there are unusually large numbers, could not do enough to make our stay special. Here I must mention Alejandro the concierge and Lucia a hostess as well as the customer experience manager unfortunately I have forgotten her name. The hotel was immaculate, I have never seen so many cleaning staff in a hotel. The food quality was excellent. On the minus side the roof top adults only swimming pool area had zero appeal, it was dead. For our ten breakfasts our hot drink and hot food orders were wrong every day. Overall a great hotel with great staff.

A beautiful hotel to look at with a great pool but sadly the staff just aren’t up to 5* standard. This hotel needs some well experienced staff to give guidance to the young people who make up the majority of staff. For example, in the restaurant no one could explain how some of the items on the menu were cooked; items we ordered didn’t materialise, our servers weren’t knowledgeable on the wine list and pre dinner drinks took up to 20 minutes to be served. Be aware that most restaurants in San Tomas are attached to hotels so if you’re looking for traditional restaurants or you want to escape the monotony of the hotel restaurant menus you’ll need to get in your car or take a taxi. This hotel also allows dogs. I was not happy to see one owner bringing his dog down to the pool and letting it sit on one of the sunbeds. We also had a dog in the room next to us that constantly yapped whenever anyone walked past the room. The cleanliness of the rooms couldn’t be faulted. Great service here. Value for money? In my opinion having travelled to 5* hotels all over the world, no. Much work needs done here to bring it up to 5*.