Hotel Legazpi

The service at the hotel, from entry to exit, has been very poor and leaves much to be desired. The cleanliness is very concerning; the reception was disappointing, humiliating, and intrusive. We understand because in Spain, the lowest jobs are undervalued, and employers are going bankrupt. Without offending, there is a lack of empathy when it comes to treating the business as if it were your own.

Hallways with an unbearable smell of marijuana. In one of the rooms, inside the cushion, we find syringes, bags and condoms. The air conditioning threw water jets, so, although we had two rooms, we had to sleep all four in one. At midnight, the next room with loud music, impossible to rest. And to top it off, we had to wait to check in because there was no one at reception. A real nightmare. I don't recommend it or give it away.

NON VENITE! DA INCUBO!!! Questo hotel fa schifo, c’era una puzza di fumo tremenda, non siamo riuscite a dormire nemmeno per un secondo. I letti erano rotti, la stanza era sporchissima, la doccia era piena di animali. Abbiamo comunicato il tutto alla reception, anche il giorno del check out abbiamo comunicato che c’erano animali nella stanza, ma un signore molto antipatico e scorbutico che era il responsabile, non mi ha dato nessun ascolto. Ho completato anche una lettera di reclaMazione e prenotando tramite booking ho chiesto il rimborso, ma la struttura non ha mai accettato. State lontane da questo posto, è da incubo. YOU DO NOT COME! NIGHTMARE!!! This hotel sucks, there was a terrible smell of smoke, we couldn't sleep even for a second. The beds were broken, the room was very dirty, the shower was full of animals. We communicated everything to the reception, even on the day of check out we communicated that there were animals in the room, but a very unpleasant and grumpy gentleman who was in charge did not listen to me at all. I also completed a letter of complaint and by booking through booking I asked for a refund, but the property never accepted. Stay away from this place, it's a nightmare.